How to empty the trash inside the shredder, how do you open it

Try shaking the machine to lower the cuttings in the bin. You might have to pull really ******* the bin to remove it. Be careful you do not break handle on the bin. The machine should have stopped shredding when the bin full sensors were activated, if they did not , then you have bad sensors in the unit and they should be replaced.

I was able to pull really hard and open the bin 1-2". I turned the unit on its side over the trash can and some shreds came out. I alternated shoving a sturdy metal rod inside (first an aluminum architectural ruler then the longer handle of a squeeze clamp) to loosen up the shreds and tipping the machine on its side to get some loose shreds out. After doing this enough times I was able to dislodge the dense clumps and remove the drawer. Now that the machine is empty there is a red light on and it does not shred.....UPDATE: turns out somewhere along this rough process (paper was in rock solid clumps) a small piece of the door that presses the "door closed" switch broke off. Jammed a piece of cardboard in there and it shreds again, although it does not automatically turn off when the door is open.

Give Royal a call at 1-800-524-0799.

Remove the bag holder...look up inside and see 4 screws to remove.

You have to get the drawer out to get to the screws holding the top on.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

Try cleaning the bin full sensors. located on both sides of your machine, inside the bin,under the cutter head. If that does not solve problem, you need to replace bin full sensors.

I have that problem as well after a few months of normal use

Possible door switch or the bag full plate under the machine jamed ot switch bad. Also All shredders need the wheels oiled with shredder oil now and then...