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There can be many reasons why a dehumidifier will
not work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrong
with their dehumidifier
When you push the power button, the blower fan comes on. In a few
minutes you should hear a second "click"--that is your compressor
starting. Do you hear that second click?
The compressor is located in the rear bottom on the right side looking at the machine. After you press the start button and the blower fan comes on, bend over near the back of the unit and listen for the "click".