Question about HP DeskJet 3930 InkJet Printer

1 Answer

Can no longer check my ink level.

I used to check my ink level in the HP Solution Center under Programs. I have a Windows XP and a Windows 7 (two computers). After I bought an HP Photosmart 5520 e-all-in-one printer, I moved my Deskjet 3930 to my Windows 7 ,and replaced the spot with Photosmart for my Windows XP because it was more convenient. My Windows 7 does not have enough desk space other than its under side. After installing the driver on both computers, I no longer have the ability to check the ink level of my deskjet.

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Sometimes Windows 7 drivers need to be downloaded from the HP support site. Also, make sure you have installed the application on the CD that came with the printer in addition to the printer drivers. That is what you would have run under Programs before. If your Windows 7 computer was not used to manage the printer before, you will need to install the HP management tool on it in order to see ink levels.

Posted on Mar 20, 2014

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IB4G2008
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SOURCE: hp deskjet toolbox & vista

you need the latest drivers for that printer, vis a vis vista.

www.hp.com

Posted on Apr 25, 2008

  • 16 Answers

SOURCE: Windows 7 installs default drivers for HP DeskJet

overload the driver which has came from ur printer

Posted on Apr 17, 2010

  • 10406 Answers

SOURCE: Have HP Deskjet 940c on Windows 7. Only drivers

Find another computer (laptop?) that is running Windows XP or Vista. Install the HP device-drivers.
Connect the printer to that other computer, and use the software to display the ink-levels.

Posted on May 29, 2010

  • 241 Answers

SOURCE: I have a new computer with Windows 7. My HP

Try installing the following drivers from HP follow the link. Before doing so remove the drivers your currently using for your printer.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=ca&taskId=115&prodSeriesId=295930&prodTypeId=18972&prodSeriesId=295930&objectID=c01796821

I know windows 7 has been giving people a lot of problems with older printers. Try reloading and see if it will resolve your printing issues. If not let me know and I will give you a few other suggestions. I will also consult our HP specialist who we have on staff. You may need to have a firmware update, but I will verify with him.

Posted on Jun 08, 2010

  • 1739 Answers

SOURCE: Since upgrading to Windows 7 and having to relaod

You need to download a patch from HP. Go tot he HP Print Software Patch When Upgrading Vista to Windows 7

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&cc=us&lc=en&dlc=en&product=304431&tmp_track_link=ot_search

This patch will fix known problems with the following features and functionality:

•HP Print Status
•Toolbox
•Ink Levels
•Solution Center
•HP Scan (All-in-One)
•Front panel scan button (All-in-One)

Trust this is helpful. Please vote. :)

Posted on Dec 15, 2010

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1 Answer

Why can't I find the ink level of my HP 7960 printer the way I did with Windows XP?


The ink levels are a feature of the HP software. What probably happened is that when you had WIN XP you loaded the entire software package which included the ink level utility and with WIN 7 you may have only loaded the basic drivers which does not provide this capability. Check the HP support site for a full software package and see if that brings it back.

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How can i check which ink are out


Your printer should have come with a disk. This disk would have installed the necessary program that runs printing jobs, as well as keeps track of the ink level. Locate this program on your computer (may be under All Programs, Accessories under the Start Menu).
If not, Go into the Control Panel: (see below)
carsandcomps_3.jpg



Above, you see "Hardware and Sound"; and below that shows "View Devices and Printers. Click on this. It will then bring you into the below dialogue box, of which shows any and all printers currently installed and which are being used. (see below)


carsandcomps_4.jpg

Once you have located your printer here - (name etc). Go into your Start Menu: In the Search Box at the bottom type "programs"; look for the words "show which programs are installed on your computer", should be the fourth in the list. Below is what the list will look like. Find your printer here to ensure it's installed.

carsandcomps_5.jpg

Once you have determined it's installed, you need to locate the printer program in your file system. Once you retrieve this, click it to open it. The program should allow you to view the ink levels. With most printers, when ink is low it will automatically open a dialogue box showing the ink levels for each cartridge. If you're printer is not equipped with this feature, then the only way to know if any need changed is when printing a document, and any color is not present.
I apologize for such a long response, as I wanted you to know how to access these files. If you are printing, and all colors appear to be present, without fading, or "blotchy" spots, then your cartridges are still good. You should be able to do a print test (calibration or alignment test) to determine this as well.
Please let me know if you need further assistance.
carsandcomps,
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Jun 27, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

How i check the cartage level, i am unable to doo that, plz help me...if have to any command direct to see ..please let u inform me..My printer is HP Clour Laser Jet 1600 ...


Check ink levels Use one of the following methods to check the ink levels. NOTE: If you have installed a refilled or remanufactured print cartridge or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable. Method one: Use HP Solution Center to check ink levels HP Solution Center is software that acts as a centralized point of access for tasks such as scanning, printing, and copying. The software is part of the software package that comes with your product. When you perform a standard installation of the HP software, HP Solution Center is automatically installed. You must have the full-feature print driver, which includes HP Solution Center, installed to use this method. If you do not have the full-feature print driver installed on your computer, you can install it now. Alternatively, you can use 'Method two: Check ink levels from the software program' to check the ink levels. Click this link (c02463264) (in English) to see instructions for installing the full-feature print driver and HP Solution Center.
  1. Open HP Solution Center.
    • Windows XP : On the Windows taskbar, click Start , click All Programs , point to HP , and then click HP Solution Center .
    • Windows Vista : On the Windows taskbar, click the Windows icon (c01364735.gif), click All Programs , click HP , and then click HP Solution Center .
    • Windows 7 : Click the Windows icon (c01364735.gif ), click Programs , click HP, and then click HP Solution Center .
  2. Click Settings , and then click Printer Toolbox .
  3. Click the Device Services tab, and then click the Estimated Ink Levels tab.
    or try this link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00257147&tmp_task=useCategory&lc=en&dlc=en&cc=us&site=null&lang=en&product=390328&key=null

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1 Answer

Printer cartridge allignment fails repeatedly


'Printer alignment failed' Error Message Displays on the Product

Try aligning the printer again and put the alignment page on the top of the scanner bed printer will align itself make sure the printouts are facing down

'Printer alignment failed' Error Message Displays on the Product

A "Printer alignment failed " error message displays on the product
Follow these steps in the order presented until you resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.
Step one: Load the correct type of paper
Colored, photo, or used paper can cause the alignment to fail.

1.
Remove all the paper from the tray.
2.
Load unused, plain white, letter, or A4-sized paper with a brightness level of at least 85 into the tray.

NOTE: Look for the brightness level on the paper packaging.

Step two: Align the All-in-One

1.
Press the Setup button ( ).
2.
Press the Down Arrow ( ) to select Tools , and then press OK .
3.
Press the Down Arrow to select Align Print Cartridges and then press OK . The product calibrates, aligns the printhead, and then prints an alignment page.
4.
Click OK to continue.
5.
Recycle or discard the alignment page.

*
If these steps resolved the issue , there is no need to continue troubleshooting.
*
If the issue persists , see the next step.

Step three: Check the ink levels
Empty or nearly empty cartridges might cause alignment failures. Follow these steps in the order presented to check the ink levels in the cartridges.

1.
Open HP Solution Center.
*
Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
*
Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .
HP Solution Center opens in a new window.
2.
Click Settings ( ).
3.
In the Print Settings area, click Printer Toolbox . The printer Toolbox opens.
4.
Click the Estimated Ink Level tab. The estimated ink levels display in a new window.
Figure 1: Estimated Ink Level window
Illustration of Estimated Ink Level graphic
*
If either of the cartridges is empty or low on ink, continue to the next step.
*
If the ink levels in the cartridges are sufficient, skip to Step five: Clean the cartridges .

Step four: Replace the cartridges
Follow these steps to replace any cartridges that are empty or low on ink.

1.
Press the Power button ( ) to turn on the product.

CAUTION: If the product is off when you open the cartridge door to access the cartridges, the product does not release the cartridges for changing. You might damage the product if the cartridges are not in the dock when you try to remove them.
2.
Open the cartridge door.
Figure 2: Open the cartridge door
Illustration of opening the cartridge door
3.
Wait until the print carriage is idle and silent, and then lightly press down on a cartridge to release it.

NOTE: To replace the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
Figure 3: Press down on the cartridge to release it
Illustration of pressing down on cartridge to release it.
4.
Pull the print cartridge toward you out of its slot.

NOTE: The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used cartridges free of charge. For more information, go to the HP Eco Solutions Web page .
5.
Remove the new cartridge from its packaging.
Figure 4: Remove the cartridge from packaging
Illustration of removing new cartridge from
6.
Use the pull tab to gently remove the protective plastic tape from the cartridge.

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Figure 5: Remove the protective tape
Illustration of removing the protective plastic tape from the cartridge
7.
Slide the new cartridge forward into the empty slot, and then gently push on the upper part of the print cartridge forward until it clicks into the socket.
Figure 6: Install the new cartridge
Illustration of sliding new cartridge into the slot
8.
Close the cartridge door.
Figure 7: Close the cartridge door
Illustration of closing the cartridge door
9.
Try the alignment again.

Step five: Clean the cartridges
Method one: Clean the cartridges from HP Solution Center

1.
Open HP Solution Center.
*
Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
*
Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .
HP Solution Center opens in a new window.
2.
Click Settings ( ).
3.
Click Print Settings , and then click Printer Toolbox . The printer Toolbox opens.
4.
Click the Devices Services tab, and then click Clean the Print Cartridges .
5.
Follow the on-screen instructions to choose the appropriate cleaning level.
6.
Recycle or discard the page that prints.

Method two: Clean the cartridges from the Start menu

1.
Click Start , and then click Printers and Faxes .
2.
Right-click your printer icon, and then choose Properties .
3.
Click Printing Preferences , and then click the Services tab.
4.
Click Service This Device . The Printer Toolbox opens.
5.
Click the Device Services tab, and then click the Clean the Print Cartridges tab.
6.
Follow the on-screen instructions to choose the appropriate cleaning level.
7.
Replace empty or almost empty cartridges.

*
If these steps resolved the issue , there is no need to continue troubleshooting.
*
If the issue persists , see the next step.

Step six: Reset and relocate the product
A power reset drains power from the product and returns the product to the same settings after restarting. Plugging the product directly into a wall outlet can eliminate any potential power deficiencies that could cause an alignment failure.

1.
Make sure that you have the product turned on. If necessary, press the Power button ( ) to turn on the product.
2.
With the product turned on, disconnect the power cord from the back of the product.
3.
Unplug the power cord from any power strips or surge suppressors, and then plug it directly into a wall outlet, preferably in another room.
4.
Reconnect the power cord to the back of the product.
5.
Press the Power button ( ) to turn on the product.
6.
Load plain white paper into the tray.
7.
Try the alignment again.

#
If these steps resolved the issue , there is no need to continue troubleshooting.
call hp to take advantage of your printers warranty or they can provide you alternative options specially their loyalty program for Out of Warranty printers

hope i help you a bit

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1 Answer

How to SHOW LEVEL OF refill INK hp1050 cartridge


Hi,

Here are the steps

1) Open the HP product software:

Under Windows XP OS: Click Start , click All Programs , click HP , click the folder for your HP product, and then click the icon for your HP product.

Under Windows Vista or Windows 7: Click the Windows icon, click All Programs , click HP , click the folder for your HP product, and then click the icon for your HP product.

You can also open the HP product software from your computer desktop. Double click on the HP product icon.

2) In the product software, double-click Estimated Ink Levels.

The HP Toolbox opens, displaying a graphic that represents the estimated ink levels for your product.

Thanks!!!!


Mar 15, 2011 | Office Equipment & Supplies

1 Answer

How to I check the ink levels on my printer? I have the hp officejet 6300. Help


Follow these instructions

  • Open HP Solution Center.
    • Windows XP : On the Windows taskbar, click Start , click All Programs , point to HP , and then click HP Solution Center .
    • Windows Vista : On the Windows taskbar, click the Windows icon (c01364735.gif ), click All Programs , click HP , and then click HP Solution Center .
    • Windows 7 : Click the Windows icon (c01364735.gif ), click Programs , click HP , and then click HP Solution Center .
  • Click Settings , and then click Printer Toolbox .
  • Click the Device Services tab, and then click the Estimated Ink Levels tab.

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    How to reset the ink level of my hp officejet 6500


    Checking ink levelsUse one of the following methods to check the ink levels. Method one: Check the ink levels from the HP All-in-One The ink level is displayed on the main screen of the control panel display. Locate the two icons that represent the print cartridges. The icon on the left is for the color cartridge and the icon on the right is for the black cartridge.
    • The exclamation mark (! ) symbol indicates a low ink level.
    • The question mark (? ) symbol indicates the product cannot determine the status of the print cartridge. This might be because the cartridge is refilled.
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    1. Make sure the product is on and connected to the computer.
    2. Open HP Solution Center .
      • Windows XP: On the Windows taskbar, click Start , click All Programs , point to HP , and then click HP Solution Center .
      • Windows Vista: On the Windows taskbar, click the Windows icon (c01364735.gif ), click All Programs , click HP , and then click HP Solution Center .
      • Windows 2000: On the Windows taskbar, click Start , click Programs , point to HP , and then click HP Solution Center .
    3. Click Settings .
    4. Point to Print Settings , and then click Printer Toolbox . Printer Toolbox opens.
    5. Check the ink levels displayed on the Estimated Ink Levels tab.
    Figure 2: Estimated ink levelsc00670267.gif

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    How do I clean the print heads? My black ink will


    1. Load unused, plain white letter or A4 sized paper into the tray.
    2. Open HP Solution Center:
      • Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
      • Windows Vista: Click the Windows icon, click All Programs , click HP , and then click HP Solution Center
    HP Solution Center opens.
    1. Click Settings.
    2. Under Print Settings , click Printer Toolbox . The Printer Toolbox opens in a new window.
    3. Click the Device Services tab.
    4. Click Clean the Printhead .
    5. Follow the prompts on the screen, and then click Done .

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    1 Answer

    Have HP Deskjet 940c on Windows 7. Only drivers available are from Win 7 but those drivers no longer display ink levels. What does?


    Find another computer (laptop?) that is running Windows XP or Vista. Install the HP device-drivers.
    Connect the printer to that other computer, and use the software to display the ink-levels.

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    1 Answer

    Ink levels


    On Windows XP I could see the ink levels however now on Windows 7 there is no way to see ink levels or to clean the print heads. I have to use my iMac to see ink levels and clean the print heads.

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