Question about Microsoft Xbox 360 Console

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Xbox will not read disc

Everything else works, it powers on and off, it streams movies, it plays music from hard drive, but when u put in a disc it will not read it just says reading then open tray and close tray. how do i fix this?

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You are going to have to send it in. unless you want to open it up and clean the laser reader, but that voids your warranty and isn't a guarantee.

Posted on Jun 14, 2009

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The xbox is on with the green light and everything seems to be working, until you put a disk into the tray and it says reading then open tray, it makes no noise as though it is not spinning


Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc Hold the disc by the edges without touching the top or bottom surfaces. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward.

· Note Use ONLY water to clean the disc.

· Once the disc is clean, load the disc into your console and see if the disc plays.



Click here to download repair guide...if u need

Dec 28, 2010 | Microsoft Xbox 360 Console

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Xbox help for "Can read CD but NOT DVD."


Step 1: Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc 1. Hold the disc by the edges without touching the top or bottom surfaces. 2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. Note Do not use solvents to clean the disc. 3. Once the disc is clean, load the disc into your console and see if the disc plays. If the disc still does not play, try step 2. Step 2: Try other discs Try other discs to determine whether the problem happens with any disc or only with this particular disc. If multiple game discs, DVDs, or CDs will not play: 1. Make sure the media type and the disc region code are compatible with the console. 2. If the problem happens with several discs of different types (games, DVDs, and CDs), skip to “Step 7: Request a repair” below. If a specific game disc will not play: 1. Search the Microsoft Knowledge Base to determine if the game title has any known problems. 2. Make sure the media type and the disc region code are compatible with the console. If the disc you are using has a region code that is compatible with your console but you still cannot play the disc, try step 3. Step 3: Clear your system cache If your Xbox 360 console can’t play multiple game discs, try clearing your system cache. Here’s how: 1. On the console, go to My Xbox, and then select System Settings. 2. Select Memory. 3. Highlight any storage device, and then press Y on your controller. 4. Select Clear System Cache.
Note If Clear System Cache is not available, use the button sequence described in the following article: 971755 How to clear the Xbox 360 console cache 5. Try to play a game disc. If you still can’t play a game disc, try step 4. Step 4: Remove the hard drive If the problem only happens with game discs, let’s try temporarily removing your hard drive. If your Xbox 360 console does not have a hard drive, skip to step 5. 1. Turn off your console. 2. Locate the hard drive on your console. 3. Press the release button on the hard drive and lift the hard drive from the console. 4. Turn on your console. 5. Try to play a game disc.If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If you still can’t play game discs, try step 5. Step 5: Disconnect memory units 1. Turn off your console. 2. Unplug any memory units attached to your console. 3. Turn on your console. 4. Try playing a game. If this step resolves the problem, reattach the memory units and contact Xbox support to order a replacement memory unit.

on Feb 15, 2010 | Video Game Consoles & Games

1 Answer

Xbox wont read any of our games, but the games will read on friends. We can listen to music or use our microsoft points to watch movies.


Sounds like an issue with the optical drive. I would suggest trying a different type of disc in the drive ( I think they can play music CD's as well as DVD discs). You might just need a replacement drive for it.

Dec 05, 2010 | Microsoft Xbox 360 Console

1 Answer

It will read my ext hard drive, reads all the folders/menu's etc, but does not register the files "(null)", yet my other ext hard drive works fine.


try using file option instead of movie or music cos some time when you use movie or music it will only look for movie or music files also what formatt are your movies in cos it has a prob reading certain files and codecs like mp4

Nov 01, 2010 | AGPtek NBOX RM RMVB MP4 VOB MPG 3GP AVI...

1 Answer

My 360 only plays cds or dvd s wont play games please advise


Step 1: Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc 1. Hold the disc by the edges without touching the top or bottom surfaces. 2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. Note Do not use solvents to clean the disc. 3. Once the disc is clean, load the disc into your console and see if the disc plays. If the disc still does not play, try step 2. Step 2: Try other discs Try other discs to determine whether the problem happens with any disc or only with this particular disc. If multiple game discs, DVDs, or CDs will not play: 1. Make sure the media type and the disc region code are compatible with the console. 2. If the problem happens with several discs of different types (games, DVDs, and CDs), skip to “Step 7: Request a repair” below. If a specific game disc will not play: 1. Search the Microsoft Knowledge Base to determine if the game title has any known problems. 2. Make sure the media type and the disc region code are compatible with the console. If the disc you are using has a region code that is compatible with your console but you still cannot play the disc, try step 3. Step 3: Clear your system cache If your Xbox 360 console can’t play multiple game discs, try clearing your system cache. Here’s how: 1. On the console, go to My Xbox, and then select System Settings. 2. Select Memory. 3. Highlight any storage device, and then press Y on your controller. 4. Select Clear System Cache.
Note If Clear System Cache is not available, use the button sequence described in the following article: 971755 How to clear the Xbox 360 console cache 5. Try to play a game disc. If you still can’t play a game disc, try step 4. Step 4: Remove the hard drive If the problem only happens with game discs, let’s try temporarily removing your hard drive. If your Xbox 360 console does not have a hard drive, skip to step 5. 1. Turn off your console. 2. Locate the hard drive on your console. 3. Press the release button on the hard drive and lift the hard drive from the console. 4. Turn on your console. 5. Try to play a game disc.If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If you still can’t play game discs, try step 5. Step 5: Disconnect memory units 1. Turn off your console. 2. Unplug any memory units attached to your console. 3. Turn on your console. 4. Try playing a game. If this step resolves the problem, reattach the memory units and contact Xbox support to order a replacement memory unit.

Feb 15, 2010 | Microsoft Xbox 360 Console

2 Answers

My xbox360 will not read disc, message reads


First some basic steps to troubleshooting

1) Restart your console.
2) Check for loose cables.
3) Pull out all the cables, and get them back in.
4) Take out the hard-drive, and put it back in. Repeat this 4 times.

Try to use several similar Xbox 360-compatible discs in the console to determine whether the disc that you are using is causing the problem. To test whether the problem is caused by a specific disc, use a disc of the same type, such as a game disc, DVD movie, or music CD. If the problem does not occur when you use other discs, that specific disc might be the cause of the problem.

For disc-specific issues, check the disc for any visible signs of damage or dirt. Hold the disc by the edges without touching the top or bottom surfaces with your fingers. Clean the disc by using a soft cloth. Lightly wipe from the center outwards. Do not use solvents or chemicals to clean the disc.

If you suspect that the Xbox 360 device could be causing the problem you can follow these steps

1. If you have access to another Xbox 360 console, try to play the disc on the other console. Or, if the disc is a CD or a DVD, try to play the disc on another device, such as a CD player, a DVD player, or a computer that is equipped to play CDs or DVDs.

2. If you have an Xbox 360 Hard Drive (HDD) or Memory Unit (MU) attached to the console, turn off the console, and remove the HDD and any attached MU. Then, turn on your console, and try the disc again. If this seems to resolve the problem, turn off your console, reattach the HDD and MU, and then delete any saved games for the game that is causing problems.

If this does not resolve the problem but removing the hard disk does, clear the hard disk drive cache

To clear the cache, follow these steps:

1. Move to the System Settings section of the Xbox 360 dashboard.
2. Select Memory.

Highlight a storage device.Do not press the A button, Press the Y button to view the Device Options screen, Select Clear System Cache, and then select Yes to clear the cache.

I presume you do not have a hacked version of Xbox 360 because this problem is prevalent with Xbox 360 dvd drives which are hacked also if the above steps do not resolve your issue, please send your Xbox 360 to Repairs, call up MS support and check for the charges of Repairs in case your Xbox is not covered under warranty.

Let me know of this helped and please do take time to rate my solution

Happy Gaming, Happy Holidays

Regards
KreativeGeek

Dec 29, 2009 | Microsoft Premium System for Xbox 360

3 Answers

Put in disk in 360. Play Playonline viewer, but screen goes black, and says cannot read disk, need to clean or restart. I did this several times and same result.


I had this problem recently. What happened was you closed the game without logging out of Playonline. The long shut down I call it. This corrupts the FFXI data on your HDD. And since FFXI does not appear in the memory you have to format your HDD and redownload. I can guarantee if you put the disc in your xbox with no HDD that it will read or even place it in an xbox with a HDD that has never had FFXI.

Dec 26, 2009 | Square Enix Final Fantasy XI for Xbox 360

1 Answer

Xbox 360 WD passport compatible?


ntfs supports bigger files than fat32. if you want to use the external drive for watching movies on your xbox download a program called tversity from http://tversity.com/ its free and easy to set up and it streams movies over your network to the xbox. ive been using it for a few months now with no problems.

Sep 08, 2009 | Western Digital PassportĀ® WDXMS3200TN...

1 Answer

Cds will not play after Red Ring of Death


If theirs two lights means its overheating and you need to cool it down if its 4 its many things and if the disc drive doesn't read anything and by the sound of it its been played a lot its probably the disc drive could have gotten shot so first of does the disc driver even spin the disc if so then is the laser that probably went to hell and then you'll probably have to replace the disc drive if you do make sure its the same brand as your current one for example if its a hitachi then make sure you replace it with a hitachi disc drive.

Jul 01, 2009 | Microsoft Xbox 360 Console

1 Answer

Inserted disc press play grinding sound and disc left scrapped


If your xbox box it's new I would take it back and get another one, becase you do probable have problems with your dvd drive and it will keep scratching the games. the laser on the drive doesn't work as hard when playing a music cd than when it plays a game or a dvd.

If you don't want to take it back, then play a couple dvds and if it reads then fine then you could try again. it shiudn't take more than ten second to read a game so if its taking longer just get it out.

Dec 27, 2008 | Microsoft Xbox 360 Console

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