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I have had a few of these, and others of the same ilk.
Your problem should be air leakage into the machine.
Take a thicker piece of paper, not cardboard, and try to slide it around the gasket where the door gasket contacts the front of the freezer.
The gasket should be firm enough to prevent the paper from sliding. Wherever you can move the paper, you could have a air leak.
Most of these have no adjustment in the latch to tighten the door. Sometimes a new gasket will solve the problem, sometime a new door will.
P.S. Twice I have tied a new freezer to a refrigerator dolly to move it and have accidentally warped the door, and they cannot be straightened. :-(
God bless your efforts.
Order the new gasket using your model number- 31165 is not a valid/complete model. Remove the door and lay it flat on the floor, then remove the screws from the upper half of the door perimeter- DO NOT remove all the screws at once or you will be unhappy! Pull the top half of the old gasket away from the door, then put the top half of the new gasket in place and screw it back down. Next, remove the bottom half of the screws and pull the old gasket off, then put the bottom half of the new gasket in place and screw it down. If you try to do it all at once, the door will flex out of plane and won't lay flat when you re-attach it. You might need a hair dryer to soften the gasket if it was deformed during shipping. If you have a newer, press-fit style gasket, just yank it and press the new one in... Door Gasket 241872513
The old gasket just pulls directly out from its slot in the door. Start about 3" away from a corner, then pull the corner out; the rest is easy. Soak the new gasket in warm water before fitting; it softens the edge and makes it easier to push in.
a leaking gasket can cause food to thaw and it can be fixed if a new gasket is avaliable from local appliance parts place..the gasket is held on by the liner which is removed by gently lifting the gasket and removing the screws..the reverse to install the new gasket
I have a EVL201NXRQ05 upright whirlpool. It was purchased in Nov 2008 in the Summer of 2009 the gasket was leaking at the top of the door. The gasket on this door snaps into place (no hardware needed). The problem is the door was bowed in the middle pulling the gasket down and away from the metal frame of the freezer - to the point the magnets in the gasket would not touch in the middle of the opening. I requested a new door while under warrantry. The door did not appear to be repairable it is a glued/foamed-inplace assembly. The new door looked straight when I installed it last summer and now it is bowed but not yet leaking. Whirlpool has a design / manufacture problem with this door design. I have received an extended warranty option from Whirlpool this past week 4 months after the factory warranty has expired. I suspect they know they have any issue, but not much is written about it. I may end up buying the extended warranty, but first I'm going to where I bought it to complain.
most of these have a hardened plastic female channel thats tough to see . it is a part of the door and consealed under the old gasket. it has a hollow groove . usually the new gasket has a flat side with a dart or double dart piece sticking out . this dart or arrow side runs the entire side of the gasket and smushes into the door groove channel.. usually you start on a corner firmly pulling out the old dart and gasket from the channel groove. clean the old channel with mild detergent and a little brush. wipe down. lightly oil door groove channel with a little veg oil on a rag and get ready to mash the new dart onto the channel all the way around. it takes great finger strength and mashing one thumb on top of the other to get enough pressure but it can be easy on some. good luck .be sure to clean door sill mating surface and wipe with oily Veg oil rag so new gasket stays clean and doesnt stick. it may take a few days to break in and level out. be sure your snug all around when done. lay out new gasket nice and flat in warm room before you start.