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Problem with mouse usb

I have a Asus k551 notebook with two usb3 and one usb2, when I connect a mouse to the usb2, the light of the mouse is on but the mouse become inactive and doesn't work but with usb3 the mouse works well. when I connect others usb like flash memory or cool pad to the usb2, these devices work well without any problem except the mouse. I don't know whether these problem related to the software or hardware, and what should I do?

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It sounds to me like your USB mouse is not USB2 compatible. Use it while it is connected to the USB3 port. Did it at one time work in the USB2 port?

Posted on Mar 19, 2014

  • Habib Eslami
    Habib Eslami Mar 19, 2014

    after I restart, the mouse works well only for few minutes and then it's become inactive(the light is on),

  • Habib Eslami
    Habib Eslami Mar 19, 2014

    when I connect the mouse to the usb3, it works well, but I test another mouse with usb2 and also this mouse become inactive after few minutes

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