Question about Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Brush stopped spinning and is sparking

HiI hoovered a shoelace up by mistake, and it started sparking, removed it, now the brush wont turn round and it is sparking, please help

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1 Answer

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Hi there Amanda, it's Jack at Dyson.

Unfortunately it sounds like the shoelace jamming the brush bar may have caused damage to the cleaner head. It's probably best if you can give our freephone Helpline a call so we can take some further details. If your machine is within our 5-year guarantee period, our experts can confirm if we're able to replace the cleaner head for you.

You can reach us on 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

We'll look forward to speaking with you.

Posted on Mar 20, 2014

Testimonial: "Hello, Jack Thankyou for your help, it has stopped sparking and now the brush just wont spin when I press the button."

  • 1 more comment 
  • AskDyson
    AskDyson Mar 20, 2014

    Hi Amanda,

  • AskDyson
    AskDyson Mar 20, 2014

    Even if the machine is no longer sparking, we would still strongly encourage you to get in touch so we can help check everything is correct with your DC24. If you haven't been able to reset your brush bar the cleaner head may need to be replaced.

  • Amanda Doherty
    Amanda Doherty Mar 20, 2014

    Thankyou Jack for all your help, as my Dyson is under Guarantee, I have an engineer on his way, and yes it may be my cleaner head, Thankyou.

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Posted on Jan 02, 2017

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