Question about Dyson DC07 Bagless Upright Cyclonic Vacuum

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Dc24 has started sparking

I hoovered a shoelace up by mistake,i took it and it started sparking after I turned it back on

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Hi Amanda, it's Jack at Dyson.

Unfortunately it sounds like the shoelace jamming the brush bar may have caused damage to the cleaner head. It's probably best if you can give our freephone Helpline a call so we can take some further details. If your machine is within our 5-year guarantee period, our experts can confirm if we're able to replace the cleaner head for you.

You can reach us on 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

We'll look forward to speaking with you.

Posted on Mar 20, 2014

  • AskDyson
    AskDyson Mar 21, 2014

    Hi Amanda, just to follow up - we would strongly advise against dismantling the cleaner head or attempting to clean it internally. This can void the 5-year guarantee - and if your DC24 is within the guarantee period we should be able to replace the cleaner head for you anyway.

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My sujestion would be take the cleaner head apart and cleaner it really well and inspect for damamge I reapair vacuums and have had this problem before vacuums tend to do this sometimes if you can not fix it bring it to me at 206 west lordeman I own Joshua's cleaners and vacuum repairs I can loan you a vacuum cleaner until your is running properly call 765-236-7524 and ask for joshua

Posted on Mar 20, 2014

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small6363
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SOURCE: dyson dc24 blue sparks

it's normal for the brushes to spark small blue sparks,if it starts sparking big orange spark then you have problems, don't worry everything is ok,

Posted on Mar 03, 2013

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1 Answer

Brush stopped spinning and is sparking


Hi there Amanda, it's Jack at Dyson.

Unfortunately it sounds like the shoelace jamming the brush bar may have caused damage to the cleaner head. It's probably best if you can give our freephone Helpline a call so we can take some further details. If your machine is within our 5-year guarantee period, our experts can confirm if we're able to replace the cleaner head for you.

You can reach us on 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

We'll look forward to speaking with you.

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Hi there Shane, it's Jack at Dyson.

DC24's brush bar will shut off if something jams it - for example, a rug fringe or a shoelace. Once you've checked the cleaner head for any obstructions, you should be able to reset it. To do this, please follow the steps shown in the video.

It may help to push the red reset button with the eraser end of a pencil or something similar. You should feel a click as you push it in.


The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.


If you do need further help after trying this, please give our experts a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,


Jack
Dyson Online Customer Support
www.dyson.com

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Dyson dc24 blue sparks


it's normal for the brushes to spark small blue sparks,if it starts sparking big orange spark then you have problems, don't worry everything is ok,

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My dyson dc24 has started spraying dust from the ball.


load of rubbish how come in this video it shows them hoovering powder up with no probs i think there a fault on it like a seal not working properly tell them you wont your money back or you will take them to court..

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Hi, mine did the same thing last week. I took off the end cap that holds the brush in place, and noticed inside the cap a piece was broken. Got a new end cap from Dyson, and it works fine now. Also, roller will not work in the upright position. You should recline the handle, then turn the vacuum on and make sure the brush switch is on. Hope that helps.

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Hi there,

Your DC24 is equipped with a safety device which shuts off the brushbar if it becomes tangled with a shoelace, rug fringe, etc. After checking the cleaner head and brushbar are free of obstructions, you'll be able to reset it as shown in the video below.

Please note, the brushbar will never rotate when the machine is standing in the upright position, so ensure it's reclined into the vacuuming position before testing it.

If you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
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Brush bar not rotating when switch is engaged to turn it on only had vaccum 2 months


Hi there,

Your DC24 is equipped with a safety device which shuts off the brushbar if something - for example, a shoelace or a rug fringe - jams it. After you've checked the cleaner head is free of obstructions, you'll be able to reset it. To do this, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1129&product=DC24-ALLFLOORS


You may also find the video below helpful. This should resolve the issue, but for any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support


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Hi its Darran at Dyson.

It may be worth following the blockage procedure outlined in your user guide or on our website at www.dyson.com and look at our support section.

If this doesnt resolve the issue, its likely that your DC24 is still covered by the 5 year Dyson guarantee as we only started manufacturing the DC24 about 2 years ago.

If you need further help, call us on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
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