Question about Microsoft Outlook 2010 for PC (885370021134)

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Can not delete a stuck email in outbox

Can not delete item in outbox because it states it has already begun sending

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  • Michel Piazza-Walters
    Michel Piazza-Walters Mar 21, 2014

    I took Outlook off line and it allowed me to delete it. It is fixed.

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Posted on Jan 02, 2017

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  • 359 Answers

SOURCE: Outlook 2007 - Emails sticking in outbox.

This generally relates to an issue with emails which include large attachments, and the settings for Outlook; however, it is typically seen with POP accounts rather than accounts associated with an Exchange server. This is a documented issue with Outlook 2003, and although it has not been documented as such with Outlook 2007, I have encountered several users with the same exact issue.

The root of this situation can be found primarily within the Outlook account settings. Basically, the time it takes to send the message with the attachment(s) is longer than the established setting for server timeout. Of course, the frequency of occurrence of this issue will vary depending on several factors: (1) the speed/bandwidth of the internet connection used for transmission; (2) the size of the message and attachment(s); (3) the server timeout setting established within Outlook for the email account being used; and (4) using file compression (zip) to decrease attachment size.

As you mention both Outlook 2007 and 2003, I am not certain if the issue is occurring in both instances, as it appears. I have not yet heard of this issue with Exchange involved, but I would imagine it is possible. Resolving the Exchange piece will take coordination with the administrator of the Exchange server, however, as the server would basically control the external communication piece.

On the individual PC being utilized, however, it is typical to find a server timeout set at 1 minute, and likewise, automatic send/receive set at 5 minutes. Though the automatic send/receive timing does not appear to be directly related to this problem, if the setting for the server timeout were to create a conflict with the automatic send/receive process, this could create further issues. Therefore, I recommend adjusting both settings in order to avoid any such conflict, in addition to correcting the primary problem regarding sending of email messages.

In Outlook 2003, the process for changing the server timeout is: Tools > E-mail Accounts > [select account] > Change > More Settings > Advanced. Then within the Advanced tab, there will be a slider below the title "Server Timeouts", which will lengthen the timeout as it "slides" to the right. The maximum is 10 minutes, and I have had users choose to set the time as high as possible, but generally 5 minutes should be sufficient. This setting is the primary contributor to the problem you are experiencing. In other words, the server is timing out in accordance with your settings, and those settings are causing a timeout before the message/attachment transmission can be completed. This is causing the cyclical treatment you are seeing, wherein the message transmission is not completed prior to the timeout of the server, therefore, it is beginning transmission again at the end of each timeout period (for example, every 1 minute). I would also caution at this point that, whatever the final choices may be, the ISP should be consulted to ensure that there is no standard or maximum, e.g., established for their service.

If you choose to change the Send/Receive ("S/R") Settings, this can be reached in two ways. (1) Tools > S/R > S/R Settings > Define S/R Groups; OR (2) Tools > Options > Mail Setup > S/R. Either path will bring you to a window titled "Send/Receive Groups" where you will see general settings for any groups set up within your Outlook application. For instance, it is typical to see a group titled "All Accounts" (which affects all email accounts included in the group), and often the checkboxes will be marked to include the group in S/R, to schedule automatic S/R every ** minutes (typically 5 minutes), and perhaps to perform an automatic S/R when exiting. It is recommended that any automatic S/R scheduled be longer than the server timeout as set above to avoid any potential conflict.

In implementing these changes, it is important to remember the involvement of the ISP and the general rules with which subscribers must comply; therefore, it would be prudent to verify that the ISP does not have any particular concerns with the values chosen for each of these functions. Additionally, depending on the typical size of the attachments included with your email messages, you may consider zipping the files prior to sending, which compresses the files and can result in file sizes reduced by perhaps 50%. Obviously, reducing file sizes would have a corresponding dramatic reduction on the amount of time required to transmit the message (and for the recipient to download same). Quickly, the easiest way to zip a file would be to right-click on the file in a "My Computer" or "Explorer" window, Send To, and choose Compressed/Zipped Folder. This will save your file with the same name within the same folder, but with a .zip extension, and file size will be dramatically lower.

Although the steps detailed above are directed toward Outlook 2003, the settings to be adjusted in Outlook 2007 are the same, just with a slightly altered path to reach each "end result". This is obviously a fairly complex issue, and I would welcome any further questions or requests for clarification if you need further assistance.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

Posted on Sep 22, 2008

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  • 1 Answer

SOURCE: Email stuck in outbox

Just fixed this problem for my father who was sending many, many copies and starting to lose friends. I started going through all the solutions found here and whilst searching for the .DBX files, found that his sent items file had grown to the 2Gb file size limit. I tried deleting items from his Sent Items file, but it couldn't even do that. After confirming he didn't really need anything in his sent items we deleted the Sent Items.DBX file and restarted Outlook Express. Everything now works correctly. Check your file sizes!

Posted on Feb 11, 2009

  • 20 Answers

SOURCE: Outlook 2007 - Emails sticking in outbox.

Be sure that only one instance of Outlook is running.
You can verify this by openning the tasks manager and ordering process alphabetically.
Kill all redondant Outlook processes.

Posted on Feb 17, 2009

robetdhiu
  • 29 Answers

SOURCE: Messges stuck in Outbox and not sending

Report your online here Hotmail Is Not Working

Posted on Oct 20, 2016

elizabethryi
  • 68 Answers

SOURCE: Outlook 2007 - Emails sticking in outbox.

You should complaint online for Outlook here Outlook Hotmail Up or Down

Posted on Nov 01, 2016

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1 Answer

Multiple Emails


That email is stuck in your outbox and not able to move into Sent item. Kindly restart phone and then check..If it still not work, try to delete that email from outbox or reconfigure the hotmail account in mobile.

Regards,
Kaushik Patel

Nov 01, 2013 | Computers & Internet

1 Answer

How do I delete an oversized message that has begun sending


Go to your outbox, right click at top, option should come up to delete, click on delete.

May 03, 2012 | HP Computers & Internet

1 Answer

Outlook email with attachment, sending problem


Load Outlook in its safe mode ("outlook.exe /safe"). This ensures:
- No plug-ins get loaded that might touch the item.
- Loading Outlook in offline mode means it won't touch the stuck item.
Delete the stuck item in the Outbox folder.
Put Outlook in online mode (File -> Work Offline: disable).
If you restarted Outlook in its safe mode, exit and restart Outlook for normal operation.

If it's Outlook Express, in OE Tools>Options> Maint tab "store folders" note the location. Go to this location and find the outbox. Delete the .dbx file that goes with it. It will recreate itself on restarting OE.

May 11, 2009 | Dell Precision 380 P4 Dual Core 3 GHz...

1 Answer

How do i unsend a eamil i sent and then deleted it


HI,

if you are trying to send an email and don't want to continue as fast as you can do cancel it by looking in the "Outbox folder"

if you already send it and message appears succesfully sorry to say but we cant do anything about it to stop sending.

you can check all succesfully email send in your send items.

any further question let me know.

thanks,

Mar 21, 2009 | Computers & Internet

4 Answers

Email stuck in outbox


Here's the fix if when you send an email attachment from another application it gets stuck in the Outlook Outbox...
[HKEY_CURRENT_USER\Software\Microsoft\Office\Common\MailSettings]
"StrictAccountOrder"=dword:00000001
Tooks us a long time to come up with it but great to have! It's fixed in Outlook 2007.
Bill
www.IVDesk.com
Complete hosted IT solution where we run all your applications and provide 24x7 support!
Work from any Internet connection anywhere.

Jun 18, 2008 | Microsoft Office Outlook 2003 for PC

1 Answer

Outlook express outbox is stuck in 'sending' mode


More than likely, you'll need to delete the outbox.dbx file located in the following location:

C:\Documents and Settings\***you user name***\Local Settings\Application Data\Identities\{***LONG SET OF NUMBERS}\Microsoft\Outlook Express

You will find the outbox.dbx in that directory.. Delete it, and you're good to go!

Jun 13, 2008 | Computers & Internet

2 Answers

Outlook 2007 emails stuck in the outbox


I've had the same problem more that once. Today it sent the same message 21 times before I finally was notified and deleted it out of the outbox.

May 23, 2008 | Microsoft Office Professional 2007 Full...

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