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if the terminal is not printing at all and you can hear the printing mechanism moving there might be a way to get it to print. it will require you to check to see if you are using correct paper. thermal paper is required and it has to be credit card machine paper not calculator paper etc. scratch the paper and if a faint black line appears you have thermal paper. check the door to the terminal. is there anything in the little hole where you can see the cog/sprocket mechanisms? is the roller on the door in tact? there should be only one sprocket on the roller. then there should be a little nut on the end of each of the ends of the roller.
you can take canned air and clean the roller and in the hole to make sure nothing is in it causing it not to move the paper. make sure when you load the paper you are not trying to feed the paper through the roller in any way. simply place the paper with the tail side down in the terminal and pull the tail of paper allowing you to close the door on the paper. the paper should be feeding from the bottom of the roll and not pulling from the top.
if these do not work for you call your merchant services provider for assistance incase you have transactions in your terminal you don't want to risk losing those.
Bad RTC and Tamper can be repaired. the machine is equipped with multiple
sensors inside. if one of them goes bad, or the Battery is dead
tampering or bad RTC
will show this can be fix by replacing the sensor and or the battery if
you need this to be done call me @ (775) 358-2922 hope this help : - )
In my experience, very rearly is the sensor bad, the sensor is a simple optical sensor activated by a flag. All this sensor does is indicate if there is paper in the tray or not. The most likely problem is that your paper feed roller,(the rubber roller at the back of the printer in the paper tray area) is embedded with paper dust as is very comon on these units. try getting some water or even better still some eucalyptus oil and clean the roller. try to print again and see waht happens.
Though I only work with Fellowes shredders this sounds like a paper feed sensor issue. If your unit has a mechanical paper feed sensor you can try to jiggle it in and out to see if any paper may have become jammed behind switch. If the unit has an electronic sensor it may simply need to be cleaned with a Qtip dipped in rubbing alchohol. If neither of these help your paper feed sensor or your pc board has gone bad and you will have to contact your manufacturer for further parts availability.
I personally work with Fellowes brand shredders, but it sounds like you have a paper feed sensor issue. This may be a mechanical or electronic sensor located in the center of the paper feed slot. If it is electronic it may just need cleaning(qtip dipped in rubbing alchohol. If it is a mechanical sensor check to make sure it has not been broken or it may be stuck because of paper that has become wedged behind it(you may need to jiggle the switch a few times to free it). If none of this works you may have a burned out switch or a bad pc board, contact manufacturer for more info.