Question about Brother MFC Office Equipment & Supplies

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I am unable to receive faxes from some customers

I have about 4 customers from which I cannot receive faxes--the rest (about 100) are fine. We use our cable company for our phone lines--could this be the problem?

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  • Brother Master
  • 7,993 Answers

Probably an error in the fax number they are entering. With 100 out 104 correct receptions, you cannot fault the cable company.

Posted on Mar 19, 2014

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 317 Answers

SOURCE: receiving incoming faxes

# Press the button to enter Fax mode. # Press

. # Press the right or left arrow button to select [Receive mode settings], then press the button. # Press the up or down arrow to select the receive mode that best suits your needs(you probably want "FAX ONLY" When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only), then press . # Press repeatedly to return to fax standby mode.

Posted on Aug 07, 2007

map9966
  • 2351 Answers

SOURCE: HP210--eroors "Phone Off Hook" when trying to receive a fax with the answering machine on

Not broken.
This site should help you:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00036550&lc=en&cc=us&dlc=en&product=79499&rule=42022&lang=en

Posted on Dec 04, 2007

SOURCE: Lexmark x215 printer/fax/scanner

I have an X215 also. It is not built to suit a duo line hence no fix is available.

Posted on May 23, 2008

brett207
  • 231 Answers

SOURCE: Fax rec 2-3 pgs OK, then disconnects and gives Comm Error

These errors mean that the communications have failed, and can mean that the receiver at the other end has terminated the call prematurely.
If the problem occurs with the same destination, then the receiver fax may be the problem.
If the error persists try disabling ECM

Posted on Feb 05, 2010

wheatlandsvc
  • 1110 Answers

SOURCE: We cannot receive faxes. Gives a busy signal.

Unplug the phone line from the machine. Wait a few minutes then try calling your fax number from a phone while leaving the phone line disconnected from the machine. If it rings fine from the phone, then re-install the phone line to the fax machine. Try making the call again. If you now get a busy signal then the modem in your fax machine has gone bad and is holding the line open. Make sure when installing the phone line you are placing the cord into the "line" port on the machine and not the phone port.
Good Luck and thank you for using Fixya.

Posted on Mar 18, 2010

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Error message Unable to Change Unable to Clean Unable to Init Unable to Print Unable to Scan Cause The MFC has a mechanical problem. ?OR? A foreign obstacle, such as a clip or ripped paper, is in the MFC. Solution Open the scanner cover and remove any foreign obstacles from inside the MFC. If the error message continues, please follow the steps below before disconnecting the MFC so you will not lose any important messages. Then, disconnect the MFC from the power source for several minutes (which will erase all faxes), and then reconnect it. Check whether the MFC has faxes in the memory 1. Press Menu/Set, 9, 0, 1. 2. If the MFC has no faxes, disconnect the MFC from the power source for several minutes and then reconnect it. ?OR? If faxes are present, you can transfer them to another fax machine. Go to Step 3. ?OR? You can forward the faxes to your PC. Please see Transfer faxes to your PC. Transfer faxes to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. 3. Enter the fax number to which faxes will be forwarded. 4. Press Black Start. 5. After the faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it. You can transfer the Fax Journal report to another fax machine by pressing Menu/Set, 9, 0, 2 in Step 1 Transfer faxes to your PC You can move the faxes from your MFC?s memory to your PC. 1. Press Menu/Set, 2, 5, 1. 2. Using ▲ or ▼, select PC Fax Receive, and then press Menu/Set. The LCD will ask if you want to transfer a fax to your PC. 3. To transfer all faxes to your PC, press 1. ?OR? To keep all faxes in the MFC?s memory, press 2. 4. After the faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it. (For details see Using Brother PC-FAX software on page 5-1 in Software User?s Guide on the CD-ROM.)

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