Question about Brother MFC Office Equipment & Supplies
I have about 4 customers from which I cannot receive faxes--the rest (about 100) are fine. We use our cable company for our phone lines--could this be the problem?
Probably an error in the fax number they are entering. With 100 out 104 correct receptions, you cannot fault the cable company.
Posted on Mar 19, 2014
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Posted on Jan 02, 2017
This site should help you:
Posted on Dec 04, 2007
These errors mean that the communications have failed, and can mean that the receiver at the other end has terminated the call prematurely.
If the problem occurs with the same destination, then the receiver fax may be the problem.
If the error persists try disabling ECM
Posted on Feb 05, 2010
Unplug the phone line from the machine. Wait a few minutes then try calling your fax number from a phone while leaving the phone line disconnected from the machine. If it rings fine from the phone, then re-install the phone line to the fax machine. Try making the call again. If you now get a busy signal then the modem in your fax machine has gone bad and is holding the line open. Make sure when installing the phone line you are placing the cord into the "line" port on the machine and not the phone port.
Good Luck and thank you for using Fixya.
Posted on Mar 18, 2010
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