Question about SanDisk Sansa Clip MP3 Player

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After charging my player doesn't respond to pressing buttons.

I charged my player from computer.After disconnection the player has black screen and text on the top of screen:"underfined instry pc:30800000 sp:3"

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  • Contributor
  • 7 Answers

Hold down left or back button and press on button at same time. Hold both buttons for at least 30 seconds. This should reset player.

Posted on May 20, 2014

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6 Suggested Answers

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Posted on Jan 02, 2017

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ThaMp3Doctor
  • 8596 Answers

SOURCE: can't get sansa clip to turn on or charge

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Feb 28, 2009

  • 1 Answer

SOURCE: can't get sansa clip to turn on or charge

i have found that using my playstation 2 unit or direct tv box (only if you HD) will charge it try that good luck

Posted on Mar 10, 2009

renx
  • 71 Answers

SOURCE: Frozen and stuck on screen disconnected

Hold the power off button continuously for 15 seconds. This should force a shutdown and reboot.

Posted on Apr 21, 2009

  • 1 Answer

SOURCE: my m3 player froze while charging and now it wont turn on

I held it in the off position while at the same time pressing the menu button....it shut off, then I restarted it. It will repair the media itself.

Posted on Jun 27, 2009

webmaster21
  • 803 Answers

SOURCE: Have new SanSa mp3 player... will not turn on..

Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the manufacturer?s website. Make sure that you back your music up first because when you do this you are setting it back to factory settings. http://www.sandisk.com/e200series/fwupgrade

Posted on Oct 01, 2009

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Related Questions:

1 Answer

Says Do not disconnect on screen and is frozen there


Hi,

If the Player is frozen while connected to the Computer, then reset the Player by pressing the RESET button without disconnecting from the Computer. Once the Walkman player is reset, then remove it from the Computer. If the portable player is still not responding, reset it by pressing the RESET button with a small pin or similar object.
Confirm that the portable player is connected to a working USB port and that it is charging. If necessary, connect it to a different port. When connected properly, the battery icon will be animated or it will indicate the charge status such as FULL when charging is completed.
After charging the Walkman Player, you can use it. If the issue persists, FORMAT the Player to resolve the issue.
To format the player, select the FORMAT option from the Common Settings menu of the Player.

Thanks for contacting FixYa.

May 07, 2011 | Sony NWZ-E436F MP3 Player

2 Answers

I just bought a Jensen smpv-2gbub player. How do




How to charge the Jensen MP3 player - Model smpg-v2bub

Ignore instructions that came with it - they don't work.

Here's how to charge - I discovered this with mine:
1. When computer is on and at windows screen, attach cable from computer to mp3player with mp3 turned player off. It will immediately show you a connect screen on the mp3 player.

2. pressed the left side middle button twice - this will turn it on and go into music like you're playing a song.

3. Now turn the mp3 player on by switching the button on the right side of the device to the on position. It will suddenly show you it's charging - the battery on the front of the mp3 player will have a signal pulsing through it.

4. It will turn off after one minute. It's literally half charged now. Strange I know. Repeat from step 1 and it will fully charged.

If it doesn't fully charge after it turns itself off after 1 minute the 2nd time, then repeat steps from 1, one more time, but this time when it turns itself off after a minute, still leave it connected to the computer for 10 mins even though it looks like it's off. Then disconnect it physically from computer, turn it on with the on button on the right side, press the left side middle button twice and look at the battery on the screen - it should be fully charged now.

Apr 07, 2010 | Jensen Audio Players & Recorders

1 Answer

Mp3 player froze when plugged into pc. screen is blank but lit. is charged. what do i do?


Make sure the player is fully charged.
  • 1. Connect the player to your computer.
  • 2. Make sure the computer detects the player.
NOTE: If needed, switch the player to MSC mode,
  • 1. Turn device OFF.
  • 2. Slide the Hold switch down to Lock (orange color showing).
  • 3. Press and hold the center button while connecting the device to the PC.then connect it to the PC.
Next Be sure the battery is charged
  • 1. Leave the player connected for approximately 2 hours to charge.
  • 2. Disconnect the player from the PC.
  • 3. Verify if you can turn on the player.
  • 4. Reset the player if necessary.
To reset the player:
  • 1. Press and hold the Power/Menu button for approximately 20 seconds.
  • 2. Release the Power/Menu button.
  • 3. Press the Power/Menu button again to turn on the player.
If that does not do it, re-seat the battery: Then try and see if it will come on with out the battery but hooked to your computer.

Feb 02, 2010 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa express player does not respond, looks like it's off (screen is black) but when connecting headphones it makes the sound as if a song is paused, computer can't see it so its impossible to format. ...


Try and do what is called a Power Reset. To power reset the device, simultaneously press and hold the center and volume up button, while connecting it to the PC.
If this fails, charge the device for at least two and a half hours. The computer should not go into sleep or hibernation state while charging.
Then you may want to update the players firmware by downloading and installing the Sansa Firmware Updater.

Jan 30, 2010 | SanDisk Sansa MP3 Player

1 Answer

Jensen SMPV-2GBUB wont turn on or charge


How to get the Jensen mp3 to charge - model smpv-2gbub,

transparent-pixel._v42752373_.gifIgnore instructions that came with it - they don't work.

Here's how to charge - I discovered this with mine:
1.When computer is on and at windows screen, attach cable from computerto mp3player with mp3 turned player off. It will immediately show you aconnect screen on the mp3 player.

2. pressed the left side middle button twice - this will turn it on and go into music like you're playing a song.

3.Now turn the mp3 player on by switching the button on the right side ofthe device to the on position. It will suddenly show you it's charging- the battery on the front of the mp3 player will have a signal pulsingthrough it.

4. It will turn off after one minute. It's literallyhalf charged now. Strange I know. Repeat from step 1 and it will fullycharged.

If it doesn't fully charge after it turns itself offafter 1 minute the 2nd time, then repeat steps from 1, one more time,but this time when it turns itself off after a minute, still leave itconnected to the computer for 10 mins even though it looks like it'soff. Then disconnect it physically from computer, turn it on with theon button on the right side, press the left side middle button twiceand look at the battery on the screen - it should be fully charged now.

Jan 30, 2010 | Jensen Audio Players & Recorders

2 Answers

Coby MP815 white screen of death


unplug the lcd cable and plug it again. it will work if the lcd is ok

Dec 05, 2009 | Coby MP815 Digital Media Player

2 Answers

My reader's menu is frozen and it wont respond to any buttons. How do I fix it?


The Reader may not turn on, or it may appear to be frozen if the unit needs to be reset, the battery is completely discharged or moisture condensation has occurred. Please perform the below mentioned steps and check whether it helps. Because each of these steps represents a possible solution to this issue, check the Reader status after completing each step.
1. Connect the Reader to a USB connection or optional AC adapter. Allow approximately 5 min for it to turn on. If it does not turn on automatically, try to turn it on again. If it still does not turn on, continue with the rest of this procedure. 2. Perform a soft reset. Just press the RESET button using a sharp-pointed object 3. After the RESET button has been pressed, slide the POWER switch to activate the Reader again. If the Indicator light next to the power button on the Reader is yellow , the unit is attempting to start up. If this is the case, allow it a few moments to complete startup. 4. If startup did not complete, connect the Reader to the computer or optional AC adapter and perform a soft reset again. 5. Disconnect the Reader from the computer (if applicable) and then slide the POWER switch to activate the Reader. Check if the Indicator light next to the power switch on the Reader is yellow (indicating it is turning on) and if the unit is responding. 6. If the unit is not responding but Starting up... is displayed on the screen, attempt a hard reset. 7. If the unit is still frozen, connect it again to the computer or optional AC adapter and while connected, check if the Indicator light next to the power switch on the reader is red . If this light is red , allow the Reader to charge for one hour so there is sufficient charge for troubleshooting.
* If your computer goes into hibernation or sleep mode, charging will stop and the red charge indicator on the Reader will turn off. * It is recommended to charge the Reader while you are using the computer or to adjust your sleep/hibernation settings of your computer to avoid any interruption in the charging process. You also can use the optional AC Adapter model ACS-5220E. 8. Once the Reader has sufficient charge, perform these troubleshooting steps again. 9. Under certain circumstances, moisture condensation can occur. Moisture condensation can be caused by moving the Reader between temperature extremes or if the Reader has come in direct contact with moisture. If you suspect moisture as the cause, allow the Reader to sit for a few hours before attempting to turn it back on.
General notes regarding the battery status: * You can verify the charge status by disconnecting the Reader from the computer and checking the battery indicator. The battery indicator will display 4 black bars when it is fully charged. * It will take approximately 4 hours to achieve a full charge with a computer. It will take approximately 2 hours to achieve a full charge with the optional AC Adapter.
If the issue still persists, service of the Reader is required. Please follow the below link to get it repaired: http://eservice.sony.com

Nov 17, 2009 | Sony E-reader Portable E-book MP3 Player

1 Answer

For Zen M: Blue ligth on continuously with new battery


have you tried doing a Software re-set. (Hold the On/Off button in the On position whilst pressing the Reset button). Then try re-charging. The device will take about 10-15mins before it responds if the battery is completely flat.

Jan 22, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Sony walkman 4GB NO RESPOND/FROZE with screen saying"WALKMAN"


there is a reset button hold it down for 10-30 seconds....prolly what you are doing is not allowing the comp to disconnect thru icon 1st before you dissconnect the mp3 player.....btw if you do this to often the computer can start acting up

Dec 02, 2008 | Sony Walkman NWZ-S616F MP3 Player

2 Answers

Frozen screen


Start with these five simple solutions: Reset, retry, restart, reinstall, or restore
http://www.apple.com/support/ipod/five_rs/

If that is of no use, contact apple or your dealer for more assistance or repairs.

If you need more asistance, let me know.

Mar 16, 2008 | Apple iPod MA446LL/A MP3 Player

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