I have jusy reformat my pc with windows xp sp2 but the usb port wont work. someone advise me to try installing the usb driver and i even tried to download the driver installation on its website but it still wont work.
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You shouldn't need the USB driver 2.0 from mercury because windows installs this with SP2. Suggest you un-install what you installed from mercury & update your version of windows (completley), through "Windows Update". Once windows is all updated & you have finished with a reboot. Plug your pen drive in a opened usb port. Open windows explorer. Scroll down & you should see an icon (left side of explorer), thats named like, Removable Disk. Give windows time to see the device. After a few minutes if your pen device does not show up try another usb port. One you know does work. If after a couple of minutes go by & you still don't see the device listed in explorer I would say the device is defective. Your Mp4 uses a cable to connect to the usb. Try connecting to another PC's usb port. It is possible the cable is dirty or bad.