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Our magicjack works with outgoing calls but not incoming calls. How can we fix this?

When someone calls in the response is this number hasn't been allocated to anyone. How can we fix this problem

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If you have a problem contact customer service here.

International VoIP Phone Service Customer Care Support magicJack

Posted on Feb 04, 2015

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Posted on Jan 02, 2017

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I can not get port to let me get in coming calls


Most likely your system has a firewall somewhere .
Could be the router. You need to log into the router and check TCP ports 5060 and 5061 are allowed in the firewall settings . ring your isp and ask them to help you get Voip incoming ports to work on your router for incoming Voip and tell them the device you are trying to use

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How can I change my magic jack telephone number?


The MagicJack service allows customers to place and receive phone calls through a computer instead of a traditional phone line. Unlike a landline, MagicJack allows people to select a state and area code for their personal number. Users can also customize a vanity number to make their contact information more memorable. If a customer moves to a new city or would like a different vanity number, he can quickly make this change from the MagicJack website. Step 1 Access your MagicJack online account (see link in the Resources section). Enter the phone number and password associated with the account, and press "Login."
Step 2 Select the "Phone Numbers" menu tab. Click the option labelled "View - Renew - Add." Choose "Add a Phone Number."
Step 3 Choose one of the listed options for the new number. Select "Vanity Number" if you wish to customize your phone number. Standard U.S. and Canadian number options are also available.
Step 4 Check the box marked "I elect to accept free outgoing service." This allows free outgoing calls to phones in the United States. MagicJack must ask this question for legal purposes. If you leave the box unchecked, the MagicJack service will only accept incoming calls.
Step 5 Confirm that you wish to change the MagicJack number. Click "I understand and would like to change my number." Select a state, area code and city for the new number.
Step 6 Press the "I Want to Choose..." button to set the last four digits of the number, or click "No Thanks. I want the last four digits assigned automatically" to receive a random number.
Step 7 Click the "Checkout" button. Fill out the requested payment information to complete the transaction. As of September 2012, the standard fee to change a MagicJack number is $10. Vanity numbers may require an additional fee.

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1 Answer

Magicjack troubleshooting


My phone number is 407-309-3307 We are having trouble with the Magic Jack does not come on It tell me to wait and I wait and wait and nothing happens and some times it gives me a number . This happens every day some times I can dial . most of the times it does not work Please Help

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Magicjack problems


No outgoing calls, ok incoming calls.
If your magicJack does not read "Enter Number Here To Call" please contact Tech Chat for additional trouble shooting help.

International VoIP Phone Service Customer Care Support magicJack

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What is the barring code for Nokia n70?


The @ represents pressing the "Send" key on your mobile

##002#@ all call diverts off
*#06# IMEI Number showing
**004*DestNo#@ set all conditioned call diverts to DestNo on and active
##004#@ all conditioned call diverts (busy, not reachable, no answer) off
**21*DestNo#@ Automatic divert all calls to DestNo on and active
*21#@ Automatic divert all call DestNo activate
##21#@ Automatic divert all calls to DestNo off and inactive
#21#@ Automatic divert all calls to DestNo deactivate
*#21#@ Automatic divert all calls to DestNo status
**61*DestNo#@ Call divert when not answered on and active
*61#@ Call divert activate
##61#@ Call divert when not answered off and inactive
#61#@ Call divert deactivate
*#61#@ Call divert when not answered status
**62*DestNo#@ Call divert if not reachable on and active
*62#@ Call divert activate
##62#@ Call divert if not reachable off and inactive
#62#@ Call divert deactivate
*#62#@ Call divert if not reachable status
**67*DestNo#@ Call divert when busy on and activate
*67#@ Call divert activate
##67#@ Call divert when busy off and inactive
#67# Call divert deactivate
*#67#@ Call divert when busy status
**03*330*oldPW*newPW*newPW#@ Changing the password for call barring
**33*PW#@ Barring all outgoing calls on (PW one row before)
#33*PW#@ Barring all outgoing calls off
*#33#@ Barring all outgoing calls status
**330*PW#@ Barring all calls on
#330*PW#@ Barring all calls off
*#330*PW#@ Barring all calls status
**331*PW#@ Barring all outgoing international calls on
#331*PW#@ Barring all outgoing international calls off
*#331#@ Barring all outgoing international calls status
**332*PW#@ Barring all outgoing international calls except homecountry on
#332*PW#@ Barring all outgoing international calls except homecountry off
*#332#@ Barring all outgoing international calls except homecountry status
**333*PW#@ Barring all outgoing calls on (PW one row before)
#333*PW#@ Barring all outgoing calls off
*#333#@ Barring all outgoing calls status
**35*PW#@ Barring all incoming calls on
#35*PW#@ Barring all incoming calls off
*#35#@ Barring all incoming calls status
**351*PW#@ Barring all incoming calls if abroad on
#351*PW#@ Barring all incoming calls if abroad off
*#351#@ Barring all incoming calls if abroad status
**353*PW#@ Barring all incoming calls on
#353*PW#@ Barring all incoming calls off
*#353#@ Barring all incoming calls status
*43*#@ Call waiting on
#43##@ Call waiting off
*#43#@ Call waiting status
**61*DestNo**Seconds before divert#@ Divert call if not answered for 'seconds' (Note: Seconds must be 5, 10, 15, 20, 25, 30)
#30#DestNo@ No presentation of the number of the incoming call (CLIP)
*30#DestNo@ Presentation of the number of the incoming call (CLIP)
*#30#@ CLIP status
#31#DestNo@ Your number will not be send for the actual call (CLIR)
*31#DestNo@ Your number will be send for the actual call (CLIR)
*#31#@ CLIR status
*76#@ Presentation of the number under which I reached the other one (not his number if he has turned on a call diversion!) (COLP) on
#76#@ Presentation of the number under which I reached the other one (not his number if he has turned on a call diversion!) (COLP) off
*#76#@ Presentation of the number under which I reached the other one (not his number if he has turned on a call diversion!) (COLP) status
*77#@ Presentation of the number under which the caller has reached me (not my number if I have turned on a call diversion!) (COLR) on
#77#@ Presentation of the number under which the caller has reached me (not my number if I have turned on a call diversion!) (COLR) off
*#77#@ Presentation of the number under which the caller has reached me (not my number if I have turned on a call diversion!) (COLR) status

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Dear sir/Madam, I want the incoming and outgoing call details to my Airtel prepaid number is 09878201121. I need 01-02-2011 to 15-02-2011 incoming & outgoing call list. please send me that on my...


Dear sir/Madam,
I want the incoming and outgoing call details to my Airtel prepaid number is 09878201121.
I need 01-02-2011 to 15-02-2011 incoming & outgoing call list. please send me that on my above e-mail address is kumardeepak7077@yahoo.com
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I want incoming and outgoing call details of my cell number 9621010060. its a airtel network. its humble reuest please as soon as possible. my email i.d is praveen88.azadnews@gmail.com


my airtel prepaid no is 918894255042 Please send call detail incoming and outgoing last 3 months its humble request as soon as possible. my email I.D. is vnekram@Gmail.com

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No ring on incoming calls


I found this in statement in a review of Magicjack on Amazon, hope it helps.

The one problem I did encounter was at the beginning when I found that one of my phones wouldn't ring when someone called me. By googling the problem, I found out that this problem is due to the ringer equivalency number (REN) of the phone you are using (google "phone REN" to find out what it is). Most phones have their REN listed at the bottom of the base unit. From my experience, I believe Magicjack will only work for phones that have REN of up to 1.0B (add up all phones in your system to get your total REN. Mine had a corded base with 0.6B REN with 2 more cordless handsets. I figured that made my phone system total to 1.8B REN). Magicjack did ring on a phone that had 0.98B REN. To fix the problem, I bought a multi-handset GE DECT 6.0 (model 28223 Series) which basically has REN 0.0B. Magicjack had no problems ringing with this phone. My phone system was over 3 years old anyway so I didn't mind replacing it.

Jun 30, 2009 | Uniden Lands Phones

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