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you need to buy a bolt washer, its a little flat ring that you put in between the revolving bolt and the head of the screw. this will help rotate the screw while keeping the bolt in place therefore preventing it from always falling off whenever you open / close the door
I am have the very same problem. I removed the dish beneath the water/ice dispenser, and located two small screws. These two screws appear to hold the bottom of the face plate to the door. I removed them. However, the faceplate still did not come loose. I suspect there are more screws or clips toward the top.
I have this same model and was facing the same issue. I even emailed Whirlpool but that didn't help.
You can remove the faceplate by removing the spill tray and unscrewing the two small screws in the bottom. Be careful not to scratch the finish while removing the screws.
The faceplate is held on by several plastic hooks around all edges. Carefully grip the bottom of the faceplate (I put my thumbs on the inside where the spill tray was and my index finger below the bottom front of the faceplate). Get a good grip by pinching the faceplate and pull down and out to remove the bottom. Then push the faceplate up to unhinge the top.
You can let the faceplate hang by the wires while you remove the plastic. I'd also use a stainless steel cleaner while the faceplate is off to get rid of any fingerprints you may have left behind.
To reinstall, hang the faceplate on the top 3 hooks making sure there is a snug fit. Then pull down on the bottom and push it in. It took me two tries to get it back on.
The plastic is stronger than it looks but you'll still have to go slow and be careful with it. Good luck!
Yes, send your phone to: Repair Authority 1512 Ambassador Caffery Pkwy #2 Lafayette, LA 70506 (337) 988-1995 The outter frame needs to be replaced. It will cost $60 for parts and labor. It will take about 5-7 business days turnaround.
The dispenser cover snaps off. Look at the bottom corners of the dispenser faceplate and you may see small slots to put a small flat bladed screwdriver inside to help pry the faceplate off. This faceplate snaps on very tightly so it may seem like there are screws holding it in place, but it only snaps in.
Once you have the faceplate off the rest will be easy as you can see what you are doing and what you have to remove.
Note, if you are replacing the funnel you need to know that this part has been updated as of OCT 2005 (stronger clips to hold it in place) and it will not snap into the older funnel frame (the part it attaches to).
If the serial number for your model starts with 510KR or lower, then you will also need the updated funnel frame part number 3210JA0006S.
Note that the product is not an item they keep in stock, so it may take 1-2 weeks or more before you receive them. Be patient.
Here are the steps to replace the bulbs. You will need a small (#1) Phillips screwdriver and a soldering iron (low heat). A very small flat blade screwdriver (1/8") will also be helpful.
1) Remove the faceplate from the radio and bring it to a well-lit work table.
2) Remove the four Phillips screws on the back on the faceplate.
3) Carefully separate the back half of the faceplate cover from the front half. There are three locking tabs along the top, and three locking tabs along the bottom. I used the small flat blade screwdriver to separate the two halves.
4) Once the back half of the faceplate has been removed, re-install two of the Phillips screws to hold the circuit board in place (one screw on each end). You don't need to screw them down tightly; just screw them in until you begin to feel them stop. These screws will keep the circuit board from separating from the front faceplate and causing the buttons to fall out!
5) Locate the two bulbs. They are labeled PL 901 and PL 902 (may also be labeled PL 1 and PL 2). Carefully unsolder the bulbs and remove them from the circuit board. You may want to do one at a time.
6) Each bulb has a colored cover to change the color of the light (I jokingly refer to them as 'bulb condoms'). Remove the covers and carefully slide them in place on the new bulbs. You may want to slightly dampen the bulbs to aid in sliding the covers on. Be sure to slide them all the way down.
7) Solder the new bulbs in place. They are not polarity sensitive.
8) Trim off the excess wires.
9) If you installed the two screws in Step 4, remove them.
10) Carefully re-attach the rear faceplate cover to the front faceplate cover, making sure that all six locking tabs snap in place.
11) Put the four Phillips screws in the rear faceplate and carefully tighten them.
That's it! Now, put the faceplate back on the radio, turn it on, and enjoy your lighted display!