Officejet Pro L7590 printhead message (printheads only 2m. old)!
Pull out the printhead from the computer and check the date under "warranty ends" If the warranty period did not lapse, call HP technical support and tell them about the problem. They will replace the printhead for free. I have gone through 3 black/yellow printheads and I received the replacement printheads via FedEx within 1-2 days. They will send you a pre-paid envelope to return via U.S. Postal Service via US Postal Service.
If the Warranty date on the printhead expired, then you may have to come out of pocket to replace the printhead since HP will argue that they are not obligated to replace the printhead since the manufacturer warranty lapsed.
If this is the case, check to see when you purchased the printer. If the purchase was within a year, the retailer (i.e. Best Buy) is on the hook since there is a 1 year implied warranty on products such as printers, regardless of whether the expiration date on the HP printhead expired.
Hope this helps
Aug 05, 2009 |
HP Officejet Pro L7590 All-in-One InkJet...