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Consult the owner's manual. Usually there is a list of error codes in the troubleshooting section that may help you determine why your machine is malfunctioning. If not, you can search the internet for:
Manufacturer + Model + ER-16
If no results, contact the manufacturer's support site.
there should be small washers ( discs with a tapered flange to direct the thread between the plates ) if they are not under the spring behind the tension adjuster knob then that will be your problem
if they are there then check that the tread is between the plates and not behind them
missing plates are available from a sewing machine mechanic sgop
there are generally two variable controls .. one adjusts the stitch length (distance between stitches measured in stitches per inch) ... the second is stitch width .. that adjusts how far the zigzag moves left and right .. thats usually just a number from 0 to 10 or so .. 10 would be maximum width .. 0 would be used for straight stitch ..
so you need to adjust the stitch width control to make the stitching narrower .. the controls are called different things on different brand sewing machines .. if you have the brand and model number then there may be instruction booklets available ...