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I have the scm630 and if you take out the water tank... On the very bottom is a little butterfly wing that you give a twist to and that releases the bottom of the tank to put in the filter. Just found that out my self. Kate
Contact SI Products @ 888-856-6781. After a long wait I spoke with a very professional guy who ordered it for me in just a couple minutes. Totally restored my faith in the retail Sharper Image Products.
after scouring the INTERNET AND FINDING PLENTY OF SITES THAT WOULD SELL ME THE WHOLE CAP FOR 24.00. I MAD MINE USING SOMETHING FROM ace hardware THAT COST 2.50 Small suction cups with the hook [CDBL-7500S11] PART NUMBER 7500 .CAN BE MODIFIED INTO MAKING YOUR OWN GASKET. IT WORKED FOR ME ..REMOVE HOOK FROM SMALL SUCTION CUP. cut off nib with sharp pair of scissors. THEN DRILL HOLE THROUGH CENTER OF CUP WITH 7/64 DRILL BIT. re insert plunger part of cap through cap with spring and re- attach suction cup instead of gasket. MINE WORKS FINE ON A HOLMES 3700
The valve on the bottom of the tank is either too tightly twisted on or needs cleaning. Be sure when you push up on the little plastic piece that sticks out that the water comes out quickly (do over sink). If not, loosen the filling cap, clean the valve and screw cap back on, but not too tight.
Check if the cap has a gasket or o-ring and is not worn. There are two designs for this model. The older model has the fill cap and valve together. The new design the fill cap and valve are at different locations. The new design has no hole in the bottom of the unit. You can fixed the problem using a 1-1/2 inch washer for brass tubular found in the plumbing isles in HD or L. The rubber washer is 1 or 2 mm smaller then the grooves in the fill/valve cap. You can stretch the washer and it will fit perfectly in the grooves. When putting the fill/valve cap back with the washer, it will be tighter then before. Firmly turn and you should not have any leaks and make sure unit is level. You can plug the hole because the new design does not have a hole in the bottom of the unit.
Try to just fill the tank with water and set it upright on a table. If it leaks, the tank is cracked and needs to be replaced. Order one at kaz.com (search using model#). I have had this tank leak if the special cap is not sitting properly on the base. Make sure that the steam tower is properly locked in place before you place the water tank in the reservoir. The cap on the tank has a spring release that has to be correctly lined up so it only releases water when the water level in the reservoir drops.
sounds like new caps should solve it, but have you tried soaking the old caps in vinegar overnight?
these guys are not the only ones, but they have the correct caps in stock at a pretty good price
hope this helps :)