Question about Nortel Networks T7316E Telephone Platinum RoHS

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Unable to access voicemail feature inactive

Feature 981 and feature 983 inactive

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This means the system can no longer communicate with the voice mail. You can try to locate the voice mail and power cycle the unit to resolve the issue, If you still get inactive feature after the reboot you will need to replace the vms.

Posted on Sep 12, 2014

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WHEN WE TRY TO ACCESS VOICEMAIL IT STATES INACTIVE FEATURE


NorStar (NTAB2666) Audio Conference - this is a conference unit.

You issues is with voice mail though.
Call a tech in since your system is down.

Aug 22, 2012 | NorStar (NTAB2666) Audio Conference

5 Answers

Inactive feature message displayed when we try to access any features on our M7310 phones. This occurred after a power outage.


Dear customer..here is the solution

Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
Power down the Voicemail unit. Remove connection to voicemail ports from KSU.
1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read Feat code: and you will have options First and Exit.
3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next.
4. Press Test. Your options will read Remove and OK. Press Remove.
5. Once the feature code is removed, press Next to go to the next code.
6. Do this with all codes until your display reads None Registered
7. Release
Restore connections to the voicemail ports from the KSU. Power the system back up.
The feature codes will be restored to the correct defaults with the completion of the voicemail power-up cycle.

thank u

Jul 09, 2008 | NorStar Lands Phones

1 Answer

Hi there, Feature 983 gives me inactive feature message, can't forward calls, voice mail not working, etc. We had a short power outage the night before these symptoms began. Do I need to turn the power off...


Cycle the power on the voicemail system and that should solve the problem. If you still get the "Feature inactive" message, you may have to replace the voicemail power supply or get the voicemail system repaired.
Good Luck!

Dec 21, 2009 | NorStar Cics 6.1 & Call Pilot 100...

2 Answers

Feature 981 is displayed as an inactive feature and not available


Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.

Jul 06, 2009 | NorStar Startalk Flash 2 Phone

1 Answer

Enabeling voicmail


Call in a pro, sounds like the voicemail either took a ****, or just needs rebooting.

Nov 18, 2008 | Nortel T7316E 2-Line Corded Phone

1 Answer

Norstar Flash problem


Cycle the power on the voicemail system. If that does not work, you may have to replace the voicemail power supply, or send the voicemail system for repair.
Good Luck!

Oct 17, 2008 | NorStar Flash Voicemail Power Supply Only...

1 Answer

Norstar: Inactive Feature (981)


This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

Oct 10, 2008 | NorStar M7324 Telephone

1 Answer

Inactive features


Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?

Aug 01, 2008 | Lands Phones

1 Answer

Voicemail


If the feature codes show as inactive, the phone system is not seeing the voicemail. Hopefully this has been fixed by now, but you may need to call in a Vendor.

Apr 15, 2008 | NorStar Meridian M7310 Phone

1 Answer

Voicemail


sounds like the voicemail is rebooting or was unpluged, make sure the call pilot is pluged in and the lights are on. i had a similar problem once and the power supply to the callpilot went bad. once i replaced it it came back up and worked fine.

Apr 06, 2008 | NorStar T7316E Corded Phone

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