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Email won't open- attempts cause screen to freeze

This has been going for the last two days. am having to reboot explorer after each attempt to open email.

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First, attept to open your mail with another browser. second, Update IE itself if it's not current 3rd. debug the computer. Spyware may be kicking you off, as could a virus.

Posted on Jun 14, 2009

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Hello,
I will need to know what model phone that you are currently using before I am able to provide any furth assistance.
Until you provide your phones model, I will give you two basic reboot processes for most non-smartphones and smartphones.

1. You may attempt to reboot the phone simply by pressing and holding the lock screen/power button.

2. You may attempt to reboot the phone by removing the battery (if easily accessible) and counting down from 10 and re-inserting the battery.

3. For iPhones, you may attempt the reboot process by pressing , and holding the lock screen/power button, and the home button until the screen becomes black and the device goes Into the reboot process.

4. Lastly, for some smart phones you may power the device off by pressing and holding both the volume UP and the lock screen until the screen becomes black and the device enters the reboot process.

If none of these work, please leave specify the model of your cellphone device and I will provide further assistance and advice. Thank you
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There are many reasons why a computer may freeze or completely crash. The most common reason is an overload in the memory. Computers have a set amount of memory to work with (this is their RAM, or "Random Access Memory"). If you attempt to do more with the computer than it's capable of handling at one time, it may "crash" in an attempt to save itself. Generally, the cause of this is generally that too many programs are running at once for the computer to handle. If you are not using a program, close it. Conflicts between programs are other well-known reasons for crashes. Programs such as virus detectors are notorious for conflicting with other applications and utilities. If you notice that crashes are occurring while the same two programs are running, try to avoid running these two programs at the same time.
What Can I Do?
  1. Take Notes
    Your first step should be to pay attention to what was happening at the time of the freeze or crash. Try to isolate the program that may be causing problems (this can help prevent a further, more damaging, crash). Is there a history of problems with a particular program (or combination of programs) on your computer? Were too many programs running at once? Was it a particular task you were trying to do? See if you can form a hypothesis about the cause. By understanding what may have caused it this time, you can attempt to avoid future, similar occurrences.


  2. Try to End the Program
    Windows provides a "Task Manager" that lists all current programs in operation. In Windows 9x & ME, this menu is brought up by pressing Ctrl + Alt + Delete at the same time. In Windows 2000, after pressing Ctrl + Alt + Delete, click the "Task List" button. In this menu, you can attempt to individually close programs that are causing problems. If programs are unresponsive, Windows will attempt to notify you of this in the Task Manager.
    If you are able to effectively close the program causing problems, save your work in all other open programs, and reboot your computer. This will help to prevent further crashes, and give your system a clean slate to work from again.

  3. Reboot
    If you are not able to effectively close the program in question, you have several options. Please note that any changes in unsaved documents WILL be lost in a system reboot. With the Task Manager open, try pressing Ctrl + Alt + Delete once more. Windows will attempt to reboot itself.
    If the Task Manager does not respond, you still have a few options. Check your computer's tower to see if there is a "Reset" button (it will be in the general area of the normal "Power" button, and should be slightly smaller than it). Press the "Reset" button, and your computer should reboot.
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Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

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