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Netflix.comsigninhelp try to restart my account and cannot. what should I do

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Netflix has stopped streaming videos


Same thing happened with my Roku. I went into menu and deleted my Netflix channel. I went to Netflix.com and re-registered my account as if I was a new customer. I turned off Roku and restarted 30 min or so later. I then added Netflix to my channel choices. It worked. Good luck.

May 03, 2014 | NetGear NeoTV NTV200

1 Answer

Want to join Netflix again


depending on how long ago you cancelled your subscription, netflix will still have your information saved, so you can just 'log in' on any computer to restart your account. if it has been longer than 6 months, you need to start a new account, because unfortunately netflix will only save your preferences for so long.

Mar 27, 2014 | Video Game Consoles & Games

1 Answer

Netflix wont connect on my apple tv and i'm connected to the enternet



  1. Test the Internet connection on the Apple TV

    1. From the main Apple TV menu, navigate to Trailers.
      • If you don't see Trailers: Select Movies, then In Theaters.
    2. Select any title and click Play. If trailer plays, the device is connected to the Internet.
    3. If you are unable to connect to the Internet, you may be having network connection issues.


  2. Restart the device

    Restart your device by unplugging it from power for at least 10 seconds, then plug it back in and turn it on with the power button. Restarting the device is often enough to restore your ability to connect to our service.

  3. Disconnect Apple TV from your Netflix Account

    1. Navigate to the main Netflix menu inside the application and click Logout.
    2. Select Yes.
    3. You will be returned to the Apple TV's main menu, at which point the device has been successfully disconnected from your Netflix account. You may select Netflix to sign back in with your account information or connect as a different user.


  4. Troubleshoot your Internet Connection

Oct 23, 2013 | Netflix

1 Answer

Download on my computer



  1. Test the Internet connection on your device

    Many devices have an application to test the Internet Connection. If not, try opening the application store or another Internet-enabled application and check if your device is able to reach Internet services.
    • If you are unable to connect to the Internet, you may be having network connection issues.


  2. Restart the device

    Restart your device by unplugging it from power for at least 10 seconds, then plug it back in and turn it on with the power button. Restarting the device is often enough to restore your ability to connect to our service.
    Note: All devices are different. Some may take up to 15 minutes to fully restart.

  3. Disconnect and Reconnect the Netflix application

    These instructions will work on most consumer electronic devices with the Netflix application.
    1. Launch the Netflix app.
    2. Using the arrows on your remote, enter the following sequence:
      • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
    3. Select Deactivate and exit the screen.
    4. Restart the Netflix app and sign in to your account.


  4. Troubleshoot your Internet Connection

Oct 22, 2013 | Netflix

1 Answer

Can't connect to TV


Most connection problems that prevent streaming occur on the device itself, or on the home network. In a nutshell, we will have you test the Internet connection on the device, log out and back into Netflix, restart your device, and restart your home network equipment.
Select your device from the list below for steps tailored to your device:

  1. Test the Internet connection on your device
    Many devices have an application to test the Internet Connection. If not, try opening the application store or another Internet-enabled application and check if your device is able to reach Internet services.
    • If you are unable to connect to the Internet, you may be having network connection issues.


  2. Restart the device
    Restart your device by unplugging it from power for at least 10 seconds, then plug it back in and turn it on with the power button. Restarting the device is often enough to restore your ability to connect to our service.
    Note: All devices are different. Some may take up to 15 minutes to fully restart.

  3. Disconnect and Reconnect the Netflix application
    These instructions will work on most consumer electronic devices with the Netflix application.
    1. Launch the Netflix app.
    2. Using the arrows on your remote, enter the following sequence:
      • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
    3. Select Deactivate and exit the screen.
    4. Restart the Netflix app and sign in to your account.

  4. Troubleshoot your Internet Connection

Oct 07, 2013 | Netflix

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