Question about Amazon Kindle Paperwhite

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No storefront on kindle

Unable to get homepage or storefront to purchase books

Posted by Anonymous on

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Hi Anonymous, Press and hold the on/off button until the kindle resets, around 15 or 20 seconds. It will come back up and then you will get back the lost functions.

Posted on Apr 30, 2014

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Posted on Jan 02, 2017

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Tricky twenty-two did not download to my kindle


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Mar 27, 2016 | Tablets & eReaders

3 Answers

How do I cancel an order for a kindle book


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  • Feb 08, 2016 | Amazon Kindle Wireless Reading Device

    1 Answer

    I want to buy a new kindle but am concerned about transfering my books to the new kindle.


    Two methods.
    First: A computer is required. Connect the old Kindle to the computer it should show up as a new drive. Open that drive and find the books. Transfer them to the computer. Plug in new Kindle and do the same only transfer the transferred books from the computer onto the new Kindle.
    Two: If you purchased the books from sources like Amazon, your books are saved on their cloud. Simply connect your new device and download all your books again.

    Nov 26, 2015 | Amazon Kindle Wireless Reading Device

    1 Answer

    2 books. I only want 1


    I reckon that once you are delivered an electronic book, it is yours and you can't return it. However, after a lot of searching, I found this. You don't give a lot of information though and if indeed it is a Kindle book?

    Return Kindle eBooks
    1. Go to Manage Your Content and Devices.
    2. From Your Content, select the Actions button next to the title you want to return, and then select Return for Refund.
    3. In the pop-up window, select Return for Refund.
    For details, instructions and policy information, go to Return Kindle eBooks
    Return Kindle eBooks You may be able to return books you bought from the Kindle Store for a refund if we receive your request within seven days of the date of purchase.
    in Amazon Device Support > Managing Your Fire & Kindle, Kindle Content, and Account >
    Accidentally Purchased a Book

    You accidentally purchased a book from the Kindle Store.
    in Amazon Device Support > Kindle (5th Generation) Help > Troubleshooting Your Kindle >



    Help Search Results

    Sep 12, 2015 | Tablets & eReaders

    2 Answers

    I have a new kindle. Can I tranfer my books onto from my old one?


    You can easily load all of your books onto your new Kindle. Amazon retains a record of all your book purchases in an archive. When you register your new Kindle (and turn on wireless) it 'phones home' to Amazon and Amazon places an entry on your main menu entitled Archive. Just click on that entry and all of your past book purchases will appear and will automatically be downloaded to the Kindle when you click on them.

    However, if your old Kindle contained any books, pictures, or documents that you did NOT purchase from Amazon, those items will not appear in the Amazon archive. You will have to download those items to your new Kindle the same way you installed them on the old Kindle. If the only location of those un-archived documents is the old Kindle, then this will become a two step process because you cannot copy from one Kindle directly to another. Instead you must copy the documents off the old Kindle onto a computer using the USB cable, and then copy the books from the computer onto the new Kindle by way of the USB cable or by email using an authorized email account. (To authorize an email account for sending books to your Kindle, please visit Amazon's "manage my devices" section. If the new Kindle is not registered, or if it is blacklisted, then you cannot use the email method to transfer the books. The only way to install books on an unregistered Kindle is directly via USB cable.)

    Mar 14, 2015 | Amazon Kindle 3G

    1 Answer

    I have a loaned book but am unable to see it on my Kindle list. I have accepted the loaned book but cannot see it on my list


    Borrow from a Friend You can borrow a Kindle book from a friend. When the book is available, you will receive an e-mail notification that will allow you to download the book to your Fire tablet, Kindle device, or Kindle reading app.

    To download your borrowed book:
    1. Open the e-mail message "A Loaned Book for You."
    2. Click the Get your loaned book now button. Your web browser will automatically launch to Amazon so you can accept the loan.
    3. Sign in to your Amazon account.
      • If you have a Fire tablet, Kindle device, or Kindle reading app, select which device you would like the book to be delivered to, and then click Accept loaned book.
      • If you do not have a Fire tablet, Kindle device, or Kindle reading app, click Accept loaned book and follow the on-screen instructions to download a free Kindle reading app.


    The above is from the Amazon.com Help site:

    http://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&nodeId=200549320

    Mar 07, 2015 | Amazon Kindle Wireless Reading Device

    1 Answer

    You are sending books to my kindle fire that my wife orders for her kindle but she is paying for books she is not getting


    Sounds like your wife's kindle is registered in your name. You can find out by logging into your account on amazon. Up the top open your account window then scroll down and click on " Manage Your Devices". If your wife's kindle in on your account then you have to unregistered it from your account then see would register it in her name. She can do this while on her kindle table.

    Feb 23, 2015 | Amazon Kindle Fire HD

    1 Answer

    How do I find the restart button on my kindle


    Dear friend,

    To restart your Kindle 3, you will need to have it recharged first. Then, disconnect it from the computer or charger and slide the ON/OFF switch to the ON position and keep it there for 15 seconds and then release it. Kindle will reboot.

    The Kindle 3 also has a hardware reset button inside, but you will need to open it, in case you do not manage to make it work with the solution provided above.

    Hope you can reset your Kindle and have your books back!

    Regards,

    Miguel L. Martins

    May 30, 2014 | Amazon Kindle 3G

    3 Answers

    How to unfreeze kindle screen? my kindle screen has froze


    Hey

    Well there are a lot of reasons why the Kindle screen freeze.

    most of the times it happens when the Kindle is trying to upload some big files like photos, movies, flash etc. in this case all you have to do it to wait and it will un-freeze in couple of seconds.

    Another Very common is that the Kindle Memory is full and he can't respond until some of the memory gets free, this usually will happen once you click too many times on the screen, the poor Kindle is overwhelmed with orders and doesn't know what to do, this happens to "newbies" with the kindle.

    A lot of these freezing problems can be fixed by resting your Kindle, you can do a Soft reset press the Alt-Shift-R keys at the same time. (Shift is the one that looks like an up arrow.) If that doesn't work, plug your Kindle into the charger and try again.

    You can also do a Hard Reset take the cover off the back and insert a paperclip in the little hole. Hold for 10 seconds, you may need to try again with the Kindle plugged into the cradle.

    For the Kindle DX Hold the top on/off switch sliding it to the left and keep to the left, hold for 60-80 Sec, Release it. Wait a minute - the DX will flash. Then the screen will go black and then the main Kindle screen (the guy sitting under the tree) will appear and the start up thermometer bar. Once that's completed, the main menu will come on, and your books will be rstored in batches over the next couple of minutes

    And of course you can always Call Amazon Customer Service at 1-866-321-8851, 6a-10p PST, 7 days a week

    Hope this will be helpful

    Uri_K


    Feb 04, 2010 | Amazon Kindle Wireless Reading Device

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