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first, remove both rollers with the film on them, then I usually cut the film between the red/orange rollers and the rear gray rollers, this allows you to run the laminator in either forward or reverse to unwrap the laminator, there is not exact science here, just use common sense and don't use anything sharp up against the rollers. West Laminating Svcs 405-324-6092
When you say "release it from around the roller", do you mean that the page looks like it is wrapped around the roller? If so then the fuser will possibly need replaced. Depending on how skilled you are you could try removing the fuser and disassembling it to remove the paper but it may not be possible. if you decide to try be careful not to tear the "roller". It is actually a fixing film, a thin mylar type product with a nonstick surface. It is easy to damage it and then you would have to replace the fuser for sure.
open up the roller area check to see if somthing got picked up and jammed into the rollers so that it can't work, a rock or a screw or you might even have a large amount of string or fibers wrapped around the shaft or brush keeping it from rolling
Mine did the same once and although at first I was convinced it was the printer reading incorrectly, in the end, after opening all the parts that open up, I did find a sheet of paper wrapped around the rollers at the back.
Open the back cover and look for paper wrapped around a roller back there. That is the most common cause of the issues with this machine. The other thing you can try is to push down on the little flaps where the paper comes out of the printer. These get stuck and need cleaning/replacement all the time in the later life of these models (1720's).
The transparencyprobably melted to the the fuser roller (Did you use a transparencies sheet that was rated for use in copier?) Some copiers have a set function to allow transparencies sheets to run through. If transparencies is wrapped around the roller it maybe removed, but in most cases it needs to be replaced. If your in Maryland you can contact Innovative Copy Products if not contact your local copier dealer and they can help.