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View my internet usage

I can't find my internet usage on 'My Account'.

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Posted on Feb 16, 2016

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CANT SEE DATA USEAGE WONT LET ME SEE DATA KEEP GOING BACK TO MAIN SCREEN


How to Check Your Mobile Phone Usage If you've an eligible service you can check your Mobile usage for the current month a number of ways. To check your My Plan Plus shared data usage, see this article instead. For all other plans, simply choose the way that suits you from the topics below.
You can check your Mobile Phone usage:
Additional topics:
Also, learn more about using your device's onboard data counters, in our awesome community forums.

Using your mobile phone: via SMS, Call or an App

These options are available 24/7 and are free to use from your Optus service within Australia.
  • App: Use the My Optus app
  • SMS: Use Optus SMS Menu. Postpaid: Text the number 1 (one) to 9999. Prepaid: Text the number 2 (two) to 9999
  • Call: Dial 1509 and follow the self-service prompts shown in the Prepaid 1509 or Postpaid 1509 articles

Using your PC: My Account

You can get a snapshot of your usage in My Account. Click 'Show steps' to learn how.

Viewing Mobile usage

Our 'My Plan' usage meters feature a summary and an expanded mode. The image below shows the summary mode of the My Plan usage meters.
To see the expanded mode, hover your mouse / tap on either the voice or data meter. The expanded mode displays the number of usage levels used, the next usage level and the time remaining until your plan resets and your bill is issued
The example below shows the expanded data usage meter, similar detail is shown when hovering over the voice meter
The usage summary table is just below the usage meter and summarises all of your transactions for the current month, including excluded and excess usage (where applicable)

How do I see itemised usage / individual call records?

To see individual calls / message / data sessions, up until your last bill, click the adjacent 'Usage Details' tab. More information on viewing detailed usage is available in this article

How do I view older usage?

My Account displays usage up until your most recent bill / monthly period. To see older usage you'll need to download the bill that corresponds to the period you want to view. For help with viewing or downloading your bills, see this article.

How do I check roaming (overseas) usage estimates?

For assistance with viewing roaming usage estimates, see this article.

When does my plan reset? What do I get each month?


How often is usage updated?

The time and date of the last update is shown within the usage tab, it may take up to 24-48 hours for recent usage to show. Occasionally a network event may delay the update period. It's for this reason that the usage information in My Account should only be used as a guide.
Your exact usage will be detailed on your monthly bill.

Why can't I see my usage?

If you can't see your service in the My Services list:
  • Have you linked the service to the My Account profile that you're logging into?
  • Have you logged in using a service number rather than your My Account username?
  • Is the service eligible for My Account linking?
Your usage information can take up 24-48 hours to show, if:

What is shown?

  • Usage up until your most recent bill (to a max of 1000 unbilled records)
  • Up to 60 usage records for Prepaid Services
  • Calls made (including numbers dialled)
  • SMS / MMS sent
  • Data Use (including type and amount)
  • Some Feature Use (eg. voicemail access)
  • Approximate Pre-GST totals

What isn't shown?

The following usage information is not available or calculated in My Account.
  • Usage details that have already been issued in a bill
  • Usage in the last 12-24 hours
  • Plan inclusions, bonuses, discounts or offers applied
  • Usage via another provider's network
  • Calls/SMS/MMS received
  • Service/Feature charges or other fees.
  • Credit/debit adjustments or recurring charges as these are applied when the invoice is issued

Important information

Usage records in My Account are a guide and do not represent an invoice and as such should not be used for taxation purposes.

Nov 24, 2015 | Samsung Cell Phones

1 Answer

I dont know how to check data usage


Contact your ISP, either by telephone, or by logging-in to the "My Account" web-site, and then view your personal usage.

Sep 30, 2014 | Computers & Internet

1 Answer

If i surf the internet then charges is applicable from my balance


Unless you have a Data plan on your account then, yes - you'll be charged for your Internet usage. If you have a pay-as-you-go account, Internet usage will be deducted from your available balance. (Read: Less minutes to talk). Without a Data plan, surfing the Internet is VERY expensive.

If you plan to both, use the Internet a lot from your phone and talk and text a lot, too (and you want a pay-as-you-go account) and if you have iDEN service in your area then Boost Mobile would be your best choice. (If you have Sprint service in your area then you'll have Boost service as well.)

And, For every 6 on-time payments, Boost will lower your monthly payment by $5. You'll start off at $50 per month for unlimited service and 18 months later you'll only be paying $35/month for unlimited Internet, talk and texting. It's the best deal out there.

Boost Mobile website: http://www.boostmobile.com/

Feb 05, 2011 | Samsung Cell Phones

1 Answer

I'm using a 1mbps broadband connection to play youtube videos but still it keeps buffering. On checking, I found out that youtube was utilizing only about 400kbps of bandwidth.. Whats the problem??? I...


Close Internet Explorer (Chrome, too).
Press CTRL and ALT and DELETE at the same time, and open "Task Manager".
Click on the "Networking" tab to show the flow through your computer's network-adapter.
It should be "zero" usage, since your web-browsers are not open.

Leave Task Manager open (and maybe minimize it).
Open Internet Explorer, and start viewing a YouTube video.

Restore the Task Manager window, and see the usage of the network adapter.
Tell us what level of usage that you see.

Dec 17, 2010 | YouTube Videos

2 Answers

How to see bsnl broadband bill on net.


use dataone.in their check your account status to check your bill

Apr 11, 2009 | Computers & Internet

2 Answers

How can I check my account usage sir?


I guess you are asking about BSNL data usage.
Here's the link:
http://bbservice.bsnl.in/

Put your portal ID and password [usually "dataone" if you have not changed it]

If you don't have your Portal ID and password, call the BSNL customer care center.
And if yo don't even have the customer care no. don't worry,
Just dial 197 from your landline, and ask them for "Broadband Inquiry Number"

Jul 16, 2008 | Microsoft Office Outlook 2003 for PC

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