Question about Hewlett Packard Printing & Imaging HP PhotoSmart 5520 e-All-In-One

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Black ink will not print

Printer works fine, then after changeing all the cartridges at one time only the black will not print. Alignment and cleaning steps were done. Cleaning done several times still no black print. Oddly the print diagnostics black lettering prints but not the test block or the alignment lines. On the alignment test page only the blue and red print. Have tried removing the black cartridge to see that ink comes out and is liquid and that the air vent is open and it is. Have cleaned the cartridge saddle with a damp towel. Still no black print. What do I do next.

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Have you tried setting the color to black cartridge only. You may be printing the black with a combination of colored inks. I occasionally have a similar problem. Sometimes I can get the black to work by taking a paper towel dampened with distilled water and holding it against the cartridge print head until I see black ink coming out. Replace the cartridge and try printing again. If this doesn't work try a new cartridge and run through your Printer Settings, making sure they are all set properly.

Posted on Nov 10, 2014

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Posted on Jan 02, 2017

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