Question about SanDisk Sansa e250 MP3 Player

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REFRESH DATABASE I tried the solutions posted but when i run the updater, this error message shows "ERROR Application failed to read version details". Pls help.

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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Refreshing database

User guide for Sansa e200R:

Check this link for Sansa e200 "freezing in refreshing database",
2 steps to follow up:

1. Reset the device as described on the site of Sandisk.

If resetting didn't solve your problem
2. Update the firmware.
2.1 Use the Sansa Firmware Updater for a download of your device
with the next link:
2.2 Follow the instructions "update the firmware" for sansa e200 series:

Sep 20, 2009 | SanDisk Sansa e250 MP3 Player

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Sansa e280 Main Image Wont Load Problem, Plus firmware updater doesn't work

Do not worry! I had the same problem as you before and got it fixed perfectly! Go to this thread and read the instructions carefully.

Note that doing this will delete all files in your player, so I recommend you to save your files somewhere before doing this.

Dec 28, 2008 | SanDisk Sansa e250 MP3 Player

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Refresh database message

Check out solution 4 here:

Several people have said that it didn't work for them but it has worked 100% for me. I've bought about 10 problem Sansas from Ebay and fixed them all at (least 6) with this problem.

Feb 27, 2008 | SanDisk Sansa e250 MP3 Player

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E270r Refresh Database error w/ version details error

Try putting the player into "msc" usb mode. "mtp" usually does that, but i've never hear of it being on the comp.

Good luck

Dec 17, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa e280 Main Image Wont Load Problem, Plus firmware updater doesn't work

Please look on the back of the player and see if it is a Rhapsody model or a Standard Model. This error usually happens when you have installed the wrong firmware on the device. If you dont have a rhapsody model mp3 player please perform this steps.

Please copy and paste the following link into your web browser address bar.

Once you have downloaded the file, please follow these instructions.
1) Double click on My Computer so that you can see it on your screen.
2) Turn the player off.
3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange portion
4) On the left hand side of the player is a Record button, press and hold WHILE connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.
5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.
6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.
7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.IF the update is successfull you will be prompted to choose a language for the player.

Dec 04, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Please help

i'm in the same exact boat - this sucks... what now u brains?

Oct 18, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Refresh Database???

The application failed error means the you have a different version, not supported by this file.

You have a Rhapsody version.

You will need to contact SanDisk to have the recovery files sent to you.

SanDisk Technical Support 1-866-726-3475

Best of Luck.

Oct 16, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa e200 resetting problem

The error message means that you have a different version.

Your device is annotated with an R or the word Rhapsody on the back. I have contacted FIXYA to add these models, but my words were unheard.

You will need to contact SanDisk for the Rhapsody version of the files to fix your problem.

SanDisk Technical Support 1-866-726-3475

Best of Luck.

Oct 15, 2007 | SanDisk Sansa e200 MP3 Player

1 Answer

Error with formatting

Its not a firmware update you are running, it is a recovery tool. The "application failed to read version details" error is because it is not meant for your device. You have a Rhapsody version and the firmware is different. You will need to call SanDisk for them to email support documents. SanDisk Technical Support 1-866-726-3475 If you are truly trying to format the device, change the mode on the device Settings>Mode or USB Mode, then try formatting again. Best of Luck.

Oct 04, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

My screen is messing up

Hi hope this helps. Turn off your e260. Slide the hold switch for it to show red/orange color. Then press the record button and the menu button until you see on the screen of the player "Welcome to Recovery Mode". Now go to the sandisk website and download the firmware update if you have not tried to update the firmware of the player. Run and install it on your computer, when it ask you to connect a device hook your player to the computer and then it will try to look for updates for the player. When it does update the firmware of the player. And also if you can get to the menus of the player you may want to format the player maybe it is your songs causing the problem. Switch the player to MSC then open My Computer and format your player on that window.

Jun 17, 2007 | SanDisk Sansa e250 MP3 Player

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