Question about Acer Extensa 5420-5687 Notebook

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Acer Extensa 5420 crystal eye webcam not activated

I am unable to get this working... doesn't show on hdwr list but is on the laptop... am |I overlooking a switch or something?

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  • oddavies Jun 16, 2009

    I jsut got back from the dealer. They siply downloaded the req'd software and it worked. Unit was still under warranty.



    Thanks for your advice

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  • Acer Master
  • 4,924 Answers

You have to install the driver for it ...if it isnt already installed...and if you do not see it into the hardware list is maybe cause its either not installed and or ...deactivated ...
you can find it ...by runnung add new hardware wizard from control pannel ...and choose the already attached but not yet installed...and you will find it ...the only issue if it is a buyilt in cam ...it might need t reactivate it ...and the easy way to do it is to restore the bios setings to the optimal defaults ..( F9 and save F10)...tjhis will encurage ..your computer to see all devices that are atached but not yet installed...
first install the driver and see after thyat if it sees it auto ..or you will have to run the add new hardware wizzard.. Good luck !

Posted on Jun 14, 2009

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1 Answer

Unable to find webcam icon or activate my crystal eye webcam on my acer extensa 5635z laptop


  • You can download the latest driver for your system here.
  • Select Product Family: Notebook
  • Select Product Line: Extensa
  • Select Product Model: 5635Z
*Try to Downlaod and Install the Camera Driver

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Webcam not working


Step1

First check it physically by observing its proper connection to PC,

Step2

Check weather it is showing in device manager tab , or in control panel

Step3

If it is showing on device manger tab or control panel icon but still not working , then may be cam driver is corrupted,

which you can download from here , (check your OS compatible )

http://www.download32.com/acer-crystal-eye-webcam-drivers-software.html


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1 Answer

My acer extensa 5420 had to be restored recently, now my crystal


download the driver from http://www.drivershq.com/Drivers/Acer/Extensa/5420/23419/23647/37421/13607/ModelDrivers.aspx

and go to device manager and try updating the driver manually pointing at the above downloaded driver..

restart the computer and try ur webcam.

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Jul 05, 2009 | Acer Extensa 5420-5687 Notebook

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Acer extenza 5420-5670 crystal eye camera not found


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If it still doesn't wrk do the following

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May 23, 2009 | Acer Extensa 5420-5687 Notebook

1 Answer

Acer crystal eye webcam


You can go to the manufacturers website to check if you have the very latest driver for your webcam. if not, you should be able to download it from there.

Go to control panel, then system properties, then device manager, then hardware. check imaging devices to see if your webcam is recognized.

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Jan 31, 2009 | Acer Extensa 5420-5687 Notebook

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Acer Extensa 5420-5687 Crystal Eye webcam


I had the same problem with the Extensa 5420-5687 as well, I went to the device manager and found my crystal eye webcam (there was a yellow exclaimation point on it) I tried to update the driver software by having it search automatically for the software, but it just said that it was up to date...that still didnt fix my problem. So i tried browsing my computer for the driver. I picked "let me pick from a list of drivers on my computer" I then clicked on "Acer crystal eye webcam" then i hit next, it then installed the updated driver. After that my webcam worked again!

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