Question about Dyson DC35 Handheld Vacuum

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Thermal protector how to replace the thermal protector on the Dyson DC35 Handheld Vacuum

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Hi Laurie, it's Jack at Dyson.

We'd advise against dismantling your DC35 any further than is shown in the user guide, as this could cause damage to the machine. DC35's V2 digital motor is manufactured in a clean-room environment and should not be removed from the main body.

If your DC35 doesn't seem to be working correctly we'd appreciate the opportunity to take some further details. You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to hearing from you.

Posted on Mar 18, 2014

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My mother has dc35 keeps cutting out and door where dirt is stored keeps opening


Hi Andrea, it's Jack at Dyson.

I'm sorry to hear your mother is having difficulty with her DC35 cordless vacuum. It sounds like these are two separate issues, and we would be happy to provide further assistance in determining the cause of both. If replacement parts are needed, we can also confirm whether or not these are covered under the 2-year Dyson warranty.

When your mother has her DC35 easily to hand, she would just need to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be able to talk her through some simple diagnostic checks to locate the cause of the issues. It's possible we may even be able to resolve them right over the phone.

We'll look forward to speaking with her.

Jun 09, 2015 | Dyson DC35 Handheld Vacuum

1 Answer

Wont run green light flashstrigger problems


Hi there, it's Jack at Dyson.

If your DC35 won't run and displays a flashing green light, our online Support guide should help you diagnose the issue: http://www.dyson.co.uk/support/dc35/dc35-multi-floor/my-machine-is-not-working/my-machine-displays-an-led-light

If you find you need some further help after giving this a try, you can reach our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can confirm if this is covered under our free 2-year parts and labour guarantee.

Sep 03, 2014 | Dyson DC35 Handheld Vacuum

2 Answers

Dyson DC35 Handheld Vacuum


Hi Laurie, it's Jack at Dyson.

We'd advise against dismantling your DC35 any further than is shown in the user guide, as this could cause damage to the machine. DC35's V2 digital motor is manufactured in a clean-room environment - it should not be removed from the main body.

If your DC35 doesn't seem to be working correctly we'd appreciate the opportunity to take some further details. You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to hearing from you.

Mar 18, 2014 | Dyson DC35 Handheld Vacuum

1 Answer

I just bought a Dyson DC35 cordless vacuum cleaner, and the charger does not light up, nor does it seem to be charging the vacuum cleaner


Hi Jeff, it's Jack at Dyson.

DC35 should charge completely within 3.5 hours, and when fully charged the light on the charger will go out. If the battery doesn't seem to be taking in any power, we'd appreciate the opportunity to take you through some quick diagnostic checks when you have your machine to hand. If a replacement part is needed, our experts will also be happy to confirm if this is covered under your machine's 2-year warranty.

You can reach the Dyson customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

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