Question about Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Is there a way to clean the hoses in a Dyson DC24 upright?

Is there a way to remove the hoses from my DC24 (upright) and clean them? they have an unpleasant odor to them and I'd like to rinse them.

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2 Answers

  • Official Brand Answer
  • 2,572 Answers

Hi Stacy, it's Jack at Dyson.

We wouldn't recommend attempting to wash or submerge any of the hoses on your DC24. Any residual moisture could cause damage not covered under your machine's guarantee, potentially resulting in a chargeable repair.

It's normal for the hose to become discoloured after a period of use - you can remove any external dirt or residue with a soft, dry cloth.

If you'd like some further advice on this from our experts, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Mar 17, 2014

Just bring the cleaner to meat Joshua's cleaners and vacuum repairs at 206 west lordeman kokomo Indiana 46901 or call 765-236-7524 do one of these and get the entire unit cleaned for the same price as just cleaning the hose with labor cost included

Posted on Mar 20, 2014

6 Suggested Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: no suction on dyson dc24 ball

Well i just fixed my Dyson Ball with the same problem you have. My wife and i found out it was a crumpled receipt in the lower section of the hose at the upright/handheld pivot #3 in diagram and it was catching cat hair and other things. I began by removing the canister and turned on the vacuum to see if the direct access to the fan had suction. Then i moved to #5; i reattached the canister and threw in some cat hair into it from the bottom. i turned on the vaccum to see if it spinned around; it didnt. I then moved to #4, i removed the head and then turned on the vaccum to see if maybe the head had a leak at the top connecter; as i predicted the strength was minimal. I then worked my way to #1 to see if the strength was the same or if there was a difference. no difference for us. Well then it must be #3.. of course the last one i checked. I used a small flashlight and peared in and i didnt see anything... i then used a coathanger very softly as to not puncture the hose. i then noticed some hair being pushed out but the main culprit wasnt showing. my wife gave me needle nose pliers and i pried the hose off of the top connection in #3; so i could get a better look; you may be able to push it off with your hands. and viola! a crumpled reciept for 3 Monster energy drinks.... the same ones....i drink... oops!... hopes this helps. just go through it step by step. youll know its working once stuff begins to spin in the canister. almost regretted throwing that dyson registry junk away.


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Posted on Jul 22, 2009

  • 55 Answers

SOURCE: Dyson Animal hose collapses when using attachment hose

You have a clog in either your hose or your wand. You need to take off the wand and hose and inspect them.

Posted on Dec 02, 2008

  • 3 Answers

SOURCE: Dyson D15 Animal is clogged, both in hose and in bottom

take pipe off and push a bamboo or somthing simular down hose

Posted on Apr 03, 2009

  • 1 Answer

SOURCE: kickstand on dyson dc24 will not stand up

Solution to Dyson Ball wil Not stand up / Kickstand will not go down:

I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.

Posted on Mar 11, 2010

Gabermrz
  • 31 Answers

SOURCE: HOW TO REMOVE HOSE COMPLETELY

pull up extension wand. remove the wand part by pressing the gray button near the bottom of the wand.
remove canister.
if your looking at the front of the vacuum where the canister was near wher the clear bin of the canister would sit there is a gray push button. it is kind of hidden so you have to keep an eye out for it
but when you find it push it in and pull up on the hose and it will come off the vacuum.

Posted on Sep 18, 2011

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Dc dyson 24 free repair maule


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Jan 28, 2016 | Dyson Vacuums

Tip

Dyson DC24 - Removing and replacing the cleaner head


To remove and replace the cleaner head of your Dyson DC24, please follow the simple steps shown in the video below. This procedure applies to all Dyson DC24 variants.<br /><br />For further help and advice please visit <a href="http://www.dyson.com/">www.dyson.com</a> and click on Support. <br /><br />Dyson Customer Service<br /><br /><utube src="4YF2-mYTxs0&feature=related"><br />

on Jun 22, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Loss of suction in the hose


Hi there, it's Jack at Dyson.

If your DC24 doesn't seem to be picking up as well as it should be through the hose, it's likely you have a blockage somewhere in the wand, hose or airway. Our online Support guide should help you resolve this with some simple troubleshooting checks:

http://www.dyson.co.uk/support/dc24new/dc24-multi-floor/maintaining-your-dyson-machine/how-to-remove-a-blockage-wand-and-hosedc24

DC24 has two lifetime filters which should be washed at least once a month. Use cold water without detergent, and allow both filters to dry completely for at least 24 hours before replacing them:

This should resolve the issue, but if you'd like further advice after giving these steps a try please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 07, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Why does pressure release keeps going off in canister on dyson dc24 when turned on


Remove the filter in the ball and the filter in the hood. Turn on and if valve still pops off then you have a clogged hose or tube. If it's ok then one or both the filters are choked and require cleaning.

Jul 23, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Removing the hose


Hi Carol,

I'm not sure from your question whether you want to remove the hose from the machine to use it, or to replace it. For a step-by-step guide on using the hose, wand and accessories, please visit our Support page for this machine:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/maintaining-your-dyson-machine/how-to-use-accessories/how-to-use-the-combination-tool-step-1

To remove the hose from the machine in order to replace it, this guide may be useful:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/how-to-use-your-dyson-vacuum/how-to-remove-a-blockage/removing-blockage-from-wand-and-hose-step-1


I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 23, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Blockage when using hose


Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the hose or wand appears to be blocked, the easiest way to locate and remove any obstructions is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/how-to-use-your-dyson-vacuum/how-to-remove-a-blockage/removing-blockage-from-wand-and-hose-step-1

This should resolve the issue, but for any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support

Jan 14, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

How do I take apart the hose on the dc24


Hi Alexandra,

I'm not sure from your question if you want directions on how to access the hose for use, or how to remove it from the machine to check for blockages.

To use the hose, please refer to the user guide supplied with the machine - in case you don't have this to hand, you can download a copy here:

http://media.dyson.com/downloads/us/floorcare/manuals/dc24_opmanual_usa.pdf

You might also find our online guide useful:

http://www.dyson.com/support/help.asp?article=1143&product=DC24-ALLFLOORS


To remove the hose entirely to check for a blockage, please follow the steps shown here:

http://www.dyson.com/support/help.asp?article=1121&product=DC24-ALLFLOORS


Hopefully this is the information you were looking for, but if you'd like any further help you can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Nov 14, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson dc24 hose works fine however the head of the vacuume does not pick up anything (no suction) the brush is still working and i have cheacked for blockages and found nothing,the cylinder seems to...


Hi there,

I'm sorry to hear you're having difficulties with your DC24. From your description of the issue, it does sound as if the cleaner may be blocked. You may find it helpful to run through the checks shown in our troubleshooting guide, just to make sure you haven't missed anything:

http://www.dyson.co.uk/support/help.asp?article=1492&product=DC24-ALLFLOORS

This should enable you to resolve your issue without further assistance. However, if you feel you need some guidance, it's probably best if you get in touch with us directly, so we can help you resolve this as quickly as possible. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 26, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Loss of suction in hose


Hi its Darran at Dyson.

It may be worth following the blockage procedure outlined in your user guide or on our website at www.dyson.com and look at our support section.

If this doesnt resolve the issue, its likely that your DC24 is still covered by the 5 year Dyson guarantee as we only started manufacturing the DC24 about 2 years ago.

If you need further help, call us on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Apr 12, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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