Question about tracfone.com

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Am trying to transfer from one tracfone to another and get only just so far and can't get any farther. need help to do this.

I have been trying for almost a week to get my new tracfone activated and the number switched from my old one to the new one. I can't seem to get it done. Please help, thank you

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Here's the number for the Customer Care Center: 800-964-4836. Use the phrase "I need to ESCALATE" this issue..."

Posted on Mar 17, 2014

Testimonial: "I called the Customer Care Center # you gave me and it is not working. They sent me back to the # with automated system and I can't get the phone activated through that. Anymore suggestions. Thanks"

  • "Doc" Mar 19, 2014

    try 800-323-2366!... i confirmed it is live... and remember to "escalate" if you need to!

  • wanda robillard
    wanda robillard Mar 22, 2014

    Yes, the # you gave me is a live # but, the problem still isn't solved. My old tracfone's screen is broken. The face is all black. When I try to get the # and the minutes onto the new tracfone I keep getting that the phone is in the process of changing from the old phone to the new one and won't complete what it needs to do. I can tell on the old phone that they are trying to get me to call a #, but because the face of the phone is blacked out I can't read it. I need to actually be connected to a "person" so I can get this problem solved. Any help sure would be appreciated. Thanks Wanda

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