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Problem for DISH Network 311 DTV Receiver
Satellite signal "lost" after digital changeover
By leeflames98 on Jun 14, 2009
At 11pm before the changeover, all is well with the world. Since the morning of the change, our one TV that uses the 311 Dish Network receiver never can find a signal, despite a billion resets over 3 days. Our other 2 TV's on a DVR receiver are fine.
2 calls to Dish have resulted in being told I have a bad line connection since Satellites 199, 110, and X all show "X". This is baloney since absolutely nothing could have been bumped, bent, cut, or unscrewed while we slept.
BTW, 5 months ago, we had a serviceman come over due to this same receiver, and he replaced the outdated dish and also an 8 ft coax cable patch cord with something he said should be standard nowadays. Maybe that cable is the issue? It says UEXTRA U66 RG6 3GHZ 75 OHM..... C<ETL>
Many, many thanks in advance. Dave
Many, many thanks in advance. Dave
Solution #1
posted on Sep 09, 2009
RG6 is the standard, as opposed to RG59 cable. The new cable would not cause the problem to start or continue.
Who was the tech who came out to your home? A Dish Network tech? And left the site with it still not working?
Resetting, unplugging the receiver, and having all those parts replaced... yeah that almost sums up everything that could be done with the exception of replacing the receiver itself.
It's rediculous that you have been dealing with this problem THAT long. Call Dish Network, give them a recap, and tell them your going to cancel and go with DirecTV if they don't fix the problem. Then speak to a supervisor if you get a rep that doesn't seem to care.
All else fails, go Direct. Better customer service, more HD.... that's what I have!
Who was the tech who came out to your home? A Dish Network tech? And left the site with it still not working?
Resetting, unplugging the receiver, and having all those parts replaced... yeah that almost sums up everything that could be done with the exception of replacing the receiver itself.
It's rediculous that you have been dealing with this problem THAT long. Call Dish Network, give them a recap, and tell them your going to cancel and go with DirecTV if they don't fix the problem. Then speak to a supervisor if you get a rep that doesn't seem to care.
All else fails, go Direct. Better customer service, more HD.... that's what I have!
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