At 11pm before the changeover, all is well with the world. Since the morning of the change, our one TV that uses the 311 Dish Network receiver never can find a signal, despite a billion resets over 3 days. Our other 2 TV's on a DVR receiver are fine.
2 calls to Dish have resulted in being told I have a bad line connection since Satellites 199, 110, and X all show "X". This is baloney since absolutely nothing could have been bumped, bent, cut, or unscrewed while we slept.
BTW, 5 months ago, we had a serviceman come over due to this same receiver, and he replaced the outdated dish and also an 8 ft coax cable patch cord with something he said should be standard nowadays. Maybe that cable is the issue? It says UEXTRA U66 RG6 3GHZ 75 OHM..... C
Many, many thanks in advance.
Re: Satellite signal "lost" after digital changeover
RG6 is the standard, as opposed to RG59 cable. The new cable would not cause the problem to start or continue.
Who was the tech who came out to your home? A Dish Network tech? And left the site with it still not working?
Resetting, unplugging the receiver, and having all those parts replaced... yeah that almost sums up everything that could be done with the exception of replacing the receiver itself.
It's rediculous that you have been dealing with this problem THAT long. Call Dish Network, give them a recap, and tell them your going to cancel and go with DirecTV if they don't fix the problem. Then speak to a supervisor if you get a rep that doesn't seem to care.
All else fails, go Direct. Better customer service, more HD.... that's what I have!
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This is taken from the Nextar Support Web Site;
" Q: NOTICE for all US customers with M3 and Q4 series that have been having a problem recently with receiving a satellite signal.
A: Recently it has come to our attention that there has been a problem with a US GPS satellite, in the early morning of June 14 launch a sudden change in the code signal, leading to some GPS signal anomalies. It is told that the satellite signal should be running properly by June 22, 2009.
To answer your direct question, yes it has a digital tuner. To answer your real question, NO it WILL NOT receive the new ATSC (digital) broadcast stations. The tuner itself is a digital one but works only for analog signals. The changeover in February will change the broadcast signals to a new digital format that will require a converter for your set to continue to function. Please note that the converter is only required if you receive your signal from rabbit ears or a rooftop antenna. If connected to cable or satelite, no change will be seen and no converter is needed.
Over air reception = need converter
Cable or satelite = no converter
You can view the specifications here:
I found no mention of the needed ATSC digital tuner so you need to acquire a converter box to receive broadcast signals after the changeover.
Cable and satellite reception are not affected.
I reviewed the available converters and chose the Zinwell ZAT-970.
There are a few things to consider here. First, if you are using cable or satelite, the changeover has no effect on you anyway. If you are using an antenna, the changeover to a digital broadcast signal has already been in place for a while. The set should be able to auto-detect these signals. I believe that most of the models from 2005 on had digital signal tuners available. This is not the same as a "digital" tuner. A digital tuner only means that the stations are tuned digitally but are still analog signals. The changeover will be to change the analog signals to digital ones that require a smaller frequesny band for broadcast thus opening up more space for additional channels.
As far as I know, this set DOES NOT have the required tuner capability. Please note that the changeover only effects those using rabbit ears or a rooftop antenna. If you have cable or satelite, no change will be seen. The change over is from an analog broadcast signal to a digital one. Your set has a digital tuner that expects an analog input signal.
NTSC is the (analog) standard passing into history in Feb. '09 and ATSC is the new digital standard being used afterward for over-the-air (reception by antenna) broadcasts.
This changeover affects only the broadcast channels and if you have cable or satellite reception the changeover will happen whenever they find they can't charge their captive audience such a high premium for HD.
I found no evidence that your set is ATSC ready so if you are receiving your signal by antenna, you need to scurry about and buy a converter for your set.
Make sure the one you buy is on the list of 'approved' models to which you can apply the $40 coupon(s).
Coupon & info site