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Flip the "Hold" switch that's on either one of the sides
or the top of the MP3 player to "OFF." Press "Play" or any other button
to try to unfreeze the player.
Leave the MP3 player on in its
frozen state until the player's battery completely dies. Depending on
the amount of life left on the battery, this could take several hours.
the MP3 player (using the universal serial bus or USB cord) to an MP3
charger or a computer. Turn the computer on. Leave the MP3 player
charging for 30 minutes to 1 hour.
Connect the MP3 player to a
computer using the USB cord. Open the software media program that syncs
with that particular MP3 player. Then, click on the "Sync Player" or
"Sync" link or tab, depending on the program you're using. Wait ten
seconds, and then try to use the MP3 player. Disconnect the player from
the computer if it's still frozen.
Press "Reset" on the MP3
player. Depending on the MP3 player you own, the button may be easy to
find or incredibly small. With tiny buttons, a tack, needle or similar
item is needed for pushing. Press and hold the "Reset" button for
approximately seven to ten seconds. The player should unfreeze and
reset. Some data, such as music, may be removed from the MP3 player
during this process.
Try another PC or another USB port
Make sure the hold/lock is not engaged
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If all else fails, check with this guy:
Creative Zen – Formatting
Step by step instructions for formatting a player
1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.
-Tha Mp3 Doctor
Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."
For more detailed instructions on how to troubleshoot your Zen, click here