Question about Dell 924 All-in-One InkJet Printer

2 Answers

Dell 924 blocked (non-Dell cartridges)

Dell AIO got low on ink and I got two replacements (Xprint XP-D4646 and 4640 from  It worked fine for a couple of weeks (although it kept telling me the cartridges were almost empty, but printerinks said to ignore this and disable the ink level detector, which I don't know how to do) and then yesterday it did this (see attachment) and totally blocked the printer.  Tried uninstall and re-install, but now installation won't complete.  I've got an Epson Stylus Photo RX520 (which I bought when the Dell first gave problems and I needed to do a lot of printing) but the Dell is better as a scanner.  Do you know of a driver that will let the Epson scan to pdf format?  Both machines purchased in France, where I now live in retirement. 

Today it says "Right cartridge incorrect" and Dell AIO Centre has not reappeared in the programs list.  First time I got a frame which I couldn't close, saying "Unsupported cartridge", so I uninstalled and re-installed and got "Windows - no disk" frame with "Exception Processing Message c0000013 Parameters 75b6bf9c  4 75b6bf9c 75b6bf9c" and buttons for Cancel Try again and Continue.

This morning I re-installed again and got "The procedure entry point ResetCartChangebit@**************etc. could not be located in the dynamic link library dlccutil.dll"

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Re: Dell 924 blocked (non-Dell cartridges)

Go to add and remove programs and remove prior installation of the printer driver, do a complete shut down wait for 2 minutes and then when the machine come back up re-install the software for the printer, after the installation is complete , shut down again wait for 2 minutes and bring the unit back up...if you would like to chat my name on yahoo is andyrst,, i hope this helps and if u do have further issues IM me...

Posted on Oct 31, 2007

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Re: Dell 924 blocked (non-Dell cartridges)

This link will give you the pdf you need:

Posted on Oct 31, 2007

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1 Answer

Missing lines of print

You either have to change the ink cartridge or try to clean the ink cartridge nozzles as described in the user manual;
On page 54 it states the following:

To clean the ink cartridge nozzles:
1 Load plain paper. For more information, see "Loading Paper" on page 19.
2 In Windows XP, click Start-Control Panel-Printers and Other Hardware-Printers and
In Windows 2000, click Start-Settings-Printers.
3 Right-click the Dell Photo AIO Printer 924 icon.
4 Click Printing Preferences.
The Printing Preferences dialog box opens.
5 Click the Maintenance tab.
6 Click Clean Print Cartridges.
7 If the print quality has not improved, click Print Again.
8 Print your document again to verify the improved print quality.
9 If you are not satisfied with the print quality, wipe the ink cartridge nozzles, and then print
your document again.

hope this helps.

Feb 17, 2012 | Dell 924 All-in-One InkJet Printer

2 Answers

Dell Photo AIO Printer 924 - Printer Busy

Might need a new printer. Lexmark printers can be troublesome.

Jul 14, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Low Ink Message

Try taking it out clean the contacts with a pencil eracer and reinstal . work a try.
Your printer support site with troubling shooting link: 

Jan 30, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell 924 all in one printer cannot remove low ink warning


This happens if you are not using the Dell ink Cartiridges. However there are few work arounds on this issue.

Firstly, Please try to remove cartridges and then clean cartridge slots and make sure that printer is OFF and completed disconnected from Computer. Remove the cable between Printer and Computer while you do this.

After that restart the computer and then try to reconnect every thing and check if this happens

if else, then open the printer properties or printing preferences and locate the option that says Calibrate the cartidges. and do the calibration of cartidges. Calibration is compulsory once if you replace the ink cartidges.

if still fails then reinstall printer software. This should resolve the issue.

Thank you.

Dec 31, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Ink for Dell Photo924 Printer

Here is a site that has refurbished, guaranteed ink for your printer:,Photo-all-in-one,924,Ink-Cartridge,2344,printer.html

Refurbished Alternatives for Dell 924 Ink Cartridges and Printing Supplies Our Alternative Remanufactured Cartridges to replace the Dell OEM cartridges for use in the Dell 924 have a one year 100% quality satisfaction guarantee. These cartridges are not refurbished Dell OEM Cartridges. They are Non-OEM products that have been modified and refurbished by a remanufacturer that is not endorsed or associated with Dell and are guaranteed by to work with your Dell 924 Printer. They are a low priced alternative to Dell OEM Cartridges. Our refurbished alternative cartridges to the OEM Inkjet Cartridges are manufactured to the highest performance and quality standards and will deliver optimal prints when used in your Dell 924. Since we import our products directly from the remanufacturers we can pass the savings on to you. copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Nov 28, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Problem with Dell ink jet refill....

Are you using the Dell software to replace the cartridge?
If you where just replacing without running the software then it wont know you have replaced the cartridge.
Let me know.

Apr 24, 2008 | Dell 924 All-in-One InkJet Printer

4 Answers

Dell AIO 924 - Can't get the Print In Black Only option to work

I had this problem. It's actually very easy to fix:

- Print -> Properties
- Go to "Advanced" tab
- "More options"
- Deselect "Use color cartridge for all black printing"
- Select "Use black cartridge to print black and white"
- Click "Ok"

You should be able to select the "Print in black and white" option now and stop all the frustration!


Dec 05, 2007 | Dell 924 All-in-One InkJet Printer

2 Answers

Low warning annoying me

Dell's proprietary grip on its printers causes this message to appear with any non-Dell or refilled cartridge. The messages/ink filled levels will only be reset if you buy a new Dell ink cartridge or have a way to update their encoding strip.

The good news is that you can still use refilled cartridges just minimize the level warnings to the task bar and ignore them when they come up. Everything should still print fine.

Nov 29, 2007 | Dell 924 All-in-One InkJet Printer

1 Answer

Low ink reading

Thats a cartridge problem. Office max, staples and office depot do not have very good dell compatibles. I've heard since lexmark makes them, they use generic ink for all dell/lexmark. take it back, and go to cartridge world. They have specific inks for dells.

May 26, 2007 | Dell 924 All-in-One InkJet Printer

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