Question about Toshiba DOCSIS Cable PCX2200 (DAZ8817F-R) Modem

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Cable light off

The cable light periodically goes dark resulting in no internet connection.  I have to power down and up the modem to get back the signal.

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Re: Cable light off

Your cable signal is low.If you have any splitters remove them.there is only one single cable that should go to the modem out to the box on the house then inside the box the cable for the modem should be on a 2 way splitter, the input is from the cable service, one output goes directly to the modem and the other output usaully goes to another splitter that runs the rest of the TVs in the house.basically the modem needs "priority" or first dibs on the bandwidth coming to the house.

Posted on Nov 03, 2007

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How do i turn wifi off

Locate the Wireless LAN switch located on the front of your computer.
This could be located on the upper row on a laptop it will have the radiation look (((·)))
Make sure its pressed on or off whichever you need.

Move the switch to the right to turn on Wireless connections.

Right-click the network icon located on the system tray next to the clock.
You should see a list of available wireless networks.

Select the network you want to connect to and click "Dis Connect."

Motorola Surfboard Cable Modem User Guide
The user guide for your Motorola Surfboard cable modem can mean the difference between knowing how to locate and diagnose problems with your connection or staring angrily into a maze of blinking lights.

The user guide provides information on properly setting up your cable modem, understanding the indicator lights and troubleshooting problems before you have to call your Internet Service Provider.Connecting Your Modem

Your Motorola Surfboard cable modem must be connected to your home's coaxial cable connection.
Connect the coaxial cable from your cable outlet into the "Input" jack on your cable modem.

If your modem is wireless, it will connect to any computers and wireless devices in your home through the wireless signal sent from the modem.

Wired Internet connections require that you use an Ethernet cable to connect your cable modem to any supported computers and devices.
Understanding the Front Panel

The front panel of your modem is your key to understanding the status of your cable modem.

The front panel features "Power," "Send," "Receive," "Online" and "Link" lights, each of which displays information about your modem.

The "Power" button will display a solid green light when operating normally and will turn off when there is a problem with the power supply.

The "Send" and "Receive" lights will transmit a solid green or blue color when data is being normally transmitted through your modem and will blink when it the modem is scanning for an upstream or downstream connection.

A solid green "Online" light indicates that you are connected to your Internet Service Provider, while no light indicates that the Internet connection in your home is experiencing problems.

A yellow "Link" light indicates that a computer is connected to your modem with an Ethernet connection while a blue light indicates that a high-speed Ethernet connection is being utilized through the modem.

Configuring TCP/IP

The Transmission Control Protocol/Internet Protocol provides the basic foundation for establishing a local network and a connection to the Internet. The TCP/IP can be configured in the "Control Panel" of your Windows computer. Open the "Network and Sharing Center" from the control panel and double-click the "Manage network connections" option. Right-click the network connection displayed and select "Properties," then select Internet Protocol Version 4 and open the TCP/IP properties menu. Select "Obtain an IP address automatically" and "Obtain DNS Server address automatically" from the TCP/IP properties menu and click "Ok" to save your TCP/IP settings.

Many technical issues with your cable modem can be resolved by power cycling your modem and the computers and devices connected to it.

To power cycle your modem, unplug it from the power supply for 10 to 15 seconds and reconnect it to the power supply.

Restart all of your connected computers and devices while your modem is power cycling. Problems with the "Send" and "Receive" functions can be the result of a poor signal being sent to your cable modem. Tighten the coaxial cable connection to your modem and contact your internet service provider if problems persist. Modems and Gateways/SURFboard Cable Modem-SB6120/_Documents/Static Files/557621-001_SB6120_User Guide-US-EN.pdf

Nov 19, 2013 | Arris SURFboard Gateway SBG6580 DOCSIS 3.0...

1 Answer

Yesterday had Cable Internet hooked up at new house--when done modem had all lights green, and wireless router connected and worked fine. Now router won't connect to Internet, and USB connection direct to...

Sounds like a problem with your cable connection. Check your coaxial cable, and the splitter from where the cable enters your home. The tech will use a signal meter to measure the quality of your cable, and then replace the wiring if necessary.

Jan 04, 2011 | Motorola Modems

1 Answer

Have a motorola modem and a AT&T DSL for internet. I can"t connect to the internet. The internet service said that the modem is fine but my drivers are bad. How do I get new drivers when I can't...

Ok, first off, lets have the computer talk to the modem.
When you first connect to your modem, (Power, phoneline (with filter in the correct port, and Ethernet cable to computer), the accompanying disk will negotiate the setup of your account.
If you already had an account, then proceed:

Connect the RJ45 cable to the computer and the offset port in the back of the modem (RJ45 is the cable that looks like a really big telephone jack, it only goes in one way)

once that is connected, bring up your browser. (Internet explorer)
Do not expect the internet just yet, but if it does, then you modem is working and you do not have wireless with this modem.

after you bring up the browser, type this into the address bar (where you have the http:.....) and hit enter (on your keyboard)

Assuming everything is properly connect and powered up, you should see a display of your modem's internal menu page.

The first page requires some information in order to talk to the ATT servers.

You will need you account login name

and your password; the one you set up your account with

save the settings, Power cycle your modem (remove the power plug and after 10 seconds plug it back in)

You should have (left to right)
If the 5th light blinks on the modem after the restart, you are connected.
Try to surf on your computer.
If you still do not have the 5th light (activity) you may have gotten a bad modem.

good luck and don't forget to vote!!!

Sep 28, 2010 | Motorola Modems

1 Answer

Online light blinkin in motorola sb4200

1- Disconnect the power at the back of the modem.
2- Disconnect the internet cable at the back of the modem (the cable from the wall to the modem).
3- Wait at least 2 minutes.
4- Connect the internet cable back.
5- Connect the power cable back.
6- The lights on the front of the modem should start turning on one at a time; the top one first, the second one next...

If the on-line light still blinks, you might want to repeat the steps above after shutting down your computer. Turn on your computer if the on line light is OK (not blinking).

If all fails, call your internet service provider (ISP) to see if the service itself is down for maintenance, or if there is a problem with high-speed internet in your area.

If you have a router, you might want to power it off before trying the steps above. Turn it back on when the on line light is OK.

Usually, I call my neighbor who has the same ISP to see if their internet is down, before I call the ISP company.

Hope that helps.

Aug 22, 2010 | Arris SURFboard SB4200 Modem

1 Answer

When I press standby button the standby led doesn't turn on

First, make sure you have an internet connection. If so, shut down the modem. Pull out the power cable and Coax cable from the back of the modem. Then first put the power cable in, then the coax cable and then turn on the unit. Restart your computer to verify a connection. Then try to press the standby button. If this doesn't work call your internet provider and they can reset the modem remotely for you.
Good Luck.

Jul 08, 2009 | Arris SURFboard SB5120 Modem

2 Answers

Modem drops connection. Must disconnect and reconnect to restore

There are plenty of aftermarket Cable Modems for sale at most major retailers (Best Buy, Target, Walmart, etc..)

I would go and buy a decent one of these and try it out to really test to see if the modem is indeed the issue here. If the new one works and doesn't drop the connection anymore then problem solved. If however the new one does do the same thing I would check for proper venting area (make sure you don't have anything on top of or burying your modem) first. If that's fine then it could possibly be issues with your actual line and in that case you'll need to harass the cable company until they actually send someone to test your lines.

May 17, 2009 | Arris SURFboard SB4200 Modem

1 Answer

The cable light on my modem keeps blinking for long periods of time and won't let me axcess the internet

This would indicate a problem with the cable connection, modem,or your ISP

Try replace the cable that comes from the RF connector to the wall outlet (use a good quality one)

Also if you have ANY form of splitter / divider in that line that was not supplied by your ISP for splitting a modem signal then remove it.

Check the output of the power supply for the modem if the psu is faulty then replace with a universal adaptor that can supply both the correct voltage and current (they are usually listed on the original psu eg. 9V 500mA)

DO NOT use any psu that cannot meet those two numbers a 300mA supply will not be suitable but one that is slightly higher eg. 650mA will.

If you still have problems then contact your ISP for a replacement.

If this information was of any use please click below

May 16, 2009 | Toshiba PCX2600 (c40054) Modem

1 Answer

Router cannot connect to the internet.

Turn everything off:
Cable modem unplug the power to the modem if it has a battery remove it.
Router unplug the power to the router
Shutdown any and all computers connected to the router

Turn everything on in this order:
Cable modem wait until all the lights are on but the internet act light
Router wait until the lights goes through it's test cycle and the internet light (wan) is on.
Boot up the computers one at a time after the first computer is fully loaded go to the next computer

Hope this helps


Feb 27, 2009 | Arris Touchstone 450a (CM450) Modem

1 Answer

I cant get out to the internet when I connect the netgear router.

Be sure that your cable company has enabled your internet. Power down the cable modem, power down any routers and computers. Start cable modem first, after internet connectivity is indicated, power up the router (if you have one) and then power upi the pc

Dec 27, 2008 | Arris Touchstone 450a (CM450) Modem

2 Answers

Arris cable modem

try shutting of your computer then shutting off the modem, the modems have batteries you might have to remove them theres usally a panel on the bottom, in the back you should have a wire for comcast cable and an ethernet chord telephone too if you have everything. also your modem could be broken, i had the same problem

Jun 06, 2008 | Arris Touchstone 450a (CM450) Modem

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