I have an mp3 player that I purchased while locked up in a Federal prison, I am now at home and want to find out how to remove the security device.

Hi,

usually if a device like that has a password, one would have to perform a factory reset in order to access the device and manipulate it's data. Unless you call the person back who gave you the device, you might not be able to crack the code in order to stop the device and move forward.

Thank you.

Hello, Steve -

There is more than one provider of prison commissary MP3 players.

I believe the Federal Bureau of Prisons SanDisk MP3 players (and the music for them) are sold through Advanced Technology Group (ATG). Regarding the ATG Federal prison provided MP3 player, see the information here:
http://www.corrlinks.com/MP3Reset/

On that page, choose the link for Working MP3 Player Released Inmate. Note: You will need Adobe Acrobat Reader software (free.) The document for that link is a PDF document. Follow the instructions provided in the 2-page PDF document.

In case you need to contact ATG Reset Service (where you will send your MP3 for release of the player and downloaded music), this is the telephone number:
515-453-9520
and this is the email address:
http://www.a-t-g.com/
Source of phone # and email address:
Better Business Bureau
https://www.bbb.org/us/ia/west-des-moines/profile/computer-system-designers/advanced-technologies-group-inc-0664-32020043/complaints

Best wishes.

Hello, Tara -

I found some information about the Federal prison MP3 players on the Zoukis Prisoner Resources web site (one of the suppliers of services and products to Federal prisons) here:
https://www.prisonerresource.com/prison-survival-guide/things-to-do-in-prison/mp3-players/

At the end of the information on that web page, it states:
(Quote)
When you leave prison you can take your MP3 Player with you, but you will have to mail it to the Advanced Technologies Group, and pay a $15 fee, for them to remove the 14-day revalidation security feature.
(End quote)

However, the article does not provide the address for Advanced Technologies Group to which you can send your MP3 player.

I did find the Advanced Technologies Group (Keefe Group) website however. I know Keefe supplies many products and services to prisons because I know some Keefe Group employees.

This is the link to the Advanced Technologies Group / Keefe Group Contact Us web page. The phone number for Advanced Technologies Group is in Des Moines, Iowa. Call that number and ask to find out about sending your MP3 player to them, with a check or other payment information.

Best wishes.

need to notify the prison agency they will have to remove the restrictions

find a computer to sync it to lol.. while u were locked up?

Give the prison a call. I am sure they will help you unlock it permanently.

The lock is a small silver slide switch located on the side of the unit labelled as "HOLD". Slide that back to the right.

Press the slider switch down to lock and press up and hold a few seconds to turn on (and unlock).

Here is a link on how to do it:

How to Unlock Federal Prison Sansa MP3 Player

I have just got a used AMP'D Maxx mp3 and I would like to get the answer to unlocking the security lock also access says that upon release can spend 25.00 to unlock this device but where do we send it and who do we contact please contact me at [email protected]