Question about Creative Labs Zen Nano Plus MP3 Player

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My Zen Nano GB won't turn on

All of a sudden my Mp3 player just quit working. I have changed the battery 3 times and it hasn't turned on with any of them. Please let me know if there is something wrong with it that I can fix. Thank you

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  • Anonymous Jan 06, 2008

    I have the same problem. The Creative Labs Zen Nano won't turn on. Replaced the battery and that did not resolve the issue. I can still hook up to the pc and play the music, but of course, it is no good for portable usage.

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  • 15 Answers

You got a faulty main board. That's the board below the LCD and buttons circuit board.

Unfortunately, that problem is hard to troubleshoot. And even if you've discovered the faulty part(s) you'll have to find the exact part number (if you can find a replacement, probably a burnt diode or an embedded chip) and requires you to unsolder tiny parts and provided you had micro soldering skills. You have to use a lens though from time to time.

I fixed mine by exchangeing boards with Zen Nano's bought at surplus store. I bought three of them and I repaired two of them. One works well, while the other still has the problem with the main board as the PC won't recognize it. But I could still use it as a voice recorder, and load music from CD's by using its MP3 LINE IN ENCODING function.

If your player was supported by a warranty, I strongly suggest that you return your Zen Nano or have it fixed by Creative....

Posted on Dec 24, 2007

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here is a fix if your creative zen nano plus just hang on the creative logo when you turn your player on.
download, Creative ZEN Nano Plus firmware.
you can find it at the creative website, download section.
double click the file you just dl'ed, now make sure your
zen nano player is already connected to your pc when you run the file. it may take a bit of time before your pc can detect your zen nano be patient, a window prompt will soon appear asking if you want to update your firmware with the one youve just dl'ed.
now, dont worry if the firmware is the same as the one already
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you can also check the box in which there is the option of also formatting the drive. ( note: all files in your zen nano will be lost)
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Have you tried re-formatting it yet? Look at your instruction for how to do this.

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