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Please make sure that you have allowed exceptions on your Firewall/Antivirus for magicJack. The most common Firewall/Antivirus programs are listed below. If your Firewall/Antivirus software is not listed, please refer to their web site or user manual.
You can download a document (pdf file) from MagicJack by going to
To do so, click here and log into your account, using the email address and password that you used when you registered your magicJack.
You can make your payment here.
In order to receive calls, you must turn Notifications on for your magicJack APP.
On your iPhone/iPad/iPod Touch, go to Settings, Notifications, and select magicJack APP
Make sure that Alert Style is set to Notifications and Sounds are turned on
You can also shut down the magicJack APP by "double-clicking" the "Home" button on your device, tapping and holding down the magicJack APP icon, and then tapping the "X" icon in the top right corner of the magicJack APP icon.
Once the magicJack APP has been shut down, you can re-launch it by tapping the icon.
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