Question about Philips GoGear SA178 MP3 Player
I have recently lost the ability to play anything on my GoGear jukebox. I repaired it using the Device manager and uploaded the latest firmware but still no joy. All other functions including syncing the device to windows media player work perfectly. Everything seems to be fine. All my songs and playlists appear on it as normal but when I press the play button the play counter remains at 00:00 and the track does not start. It sounds like the hard drive locates the track but then just doesn't play it. All my tracks were playing fine before so I doubt it's the format of the tracks. Could it be a dead hard drive or just faulty software? Only had it for 5 months and never had a problem with it before (except the hang up thing while downloading songs - common software bug). I am using media player 11 but still no problem with syncing so would think playing the dam tracks wouldn't be a problem... Thanks for any advice in advance
The device itself is not faulty. This is Microsoft's fault, not Philips'. Microsoft no longer supports Jukebox. Use Windows Media Player instead.
Some of the songs may have Digital Rights Management (DRM) encoding that the player will not support (once again, Microsoft's fault, not Philips). You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.
-Tha Mp3 Doctor
Posted on Feb 11, 2008
Tips for a great answer:
Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip,
if you're device isn't working properly or there's a frozen display.
Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off.
If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.
Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager."
This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button.
Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode.
Click the "Repair" button when it appears on your computer, then folow the steps to fully recover the GoGear.
Properly disconnect your GoGear from your computer and restart the device.
Recharge your device if your GoGear dies suddenly while playing.
Connect the GoGear to your computer via the supplied USB cord.
Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on.
This will begin the charging process of your GoGear.
If recharging doesn't work, the battery may need to be replaced.
Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.
hope this helps
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