Question about Intermec EasyCoder 3400 Thermal Label Printer

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Empty light we loaded the machine with new labels and it is not reading that the machine is full of labels. We followed the load instructions exactly as laid out on the inside of the shell, it will also feed us the new labels, but the empty light will not go off?Help

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Re: empty light

The label sensor on the 3400 is in the hinged area where a metal plate swings down to make loading labels easier. The sensor can't be adjusted left or right like some other Intermec models, so it's critical that the labels be snug to the left side (as viewed from the front) so the sensor can read the leading and trailing edges of the labels.

There is a small "Guide" in the slot of the plate that should keep the labels in position. Use the thumbscrew beneath the plate to adjust the guide so that the labels are snug but you can still pull the labels without much effort (with the head open). This almost always fixes the problem. If the guide and tumbscrew are missing, look in the bottom of the printer for the pieces, including the washer.

Close the head, hit the Feed button a few times, and labels should feed consistantly (the feeds should probably move the label to the start of the printhead and then to the tear bar).
If the labels still don't feed, be aware that the same light is used to show that the ribbon is out. If you use direct thermal printing (without a ribbon), check the bottom switch on the back is set toward "DT" and then turn the printer off and on to read the switches.

Posted on Sep 18, 2008

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· Gap (or Mark): Only the backing, notch, or reflective mark in the sensor.

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Step Operator Action Displayed Message Comment

1 (Media should be loaded and the appropriate Sensor Typeselected.)

2 Press the menu key.

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You are entering Menu Mode.

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  1. 1

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  2. 2

    Wait for printer to stop. Make sure your printer is idle or ready or waiting for paper to be loaded. Don't load labels when your printer is already printing or running an operation.

  3. 3

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  5. 5

    Align the paper guide. This is a moveable piece on the paper tray. There should be markers for the width of your paper. Standard pages are 8.5 inches. Move the marker so your labels will fit.

  6. 6

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  7. 7

    Find the paper thickness lever. Try looking under the door that lets you change the cartridges. Or search around on the back or side. Check your manual, too.

  8. 8

    Set your paper thickness level. Usually you'll use the standard size. However, your printer may need to use a thicker setting. Check your manual.

  9. 9

    Change your media type. In your printer settings, find the media type option. You can access settings by clicking properties or settings on the print dialog right before you print. Select "labels."

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