Question about Microsoft Xbox 360 Console

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Xbox 360 toubleshooting

My xbox says "unplayable disc". The games played fine a week ago. They are not foreign or burned games. How do I fix this problem?

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  • cieslak Apr 17, 2008

    loads game sometimes but freezes,and downloaded games do not play

  • timpattymad Oct 04, 2008

    when playing a game or movie the machine freezes.

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Sounds like the the processor is over heating and its causing the system to shut down before it burned up the board. basicly your thermal paste between your processor and the heatsink isnt doing its job. there could be a crack on it might have just degraded over time.

this can cause the system to freeze or see things ont he screen. it needs to be repaired before more issues happen.

united.gamez@gmail.com for help

Posted on May 19, 2008

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This might be something simple like cleaning the laser lense you can by a disk to do this or you can wipe it with a soft cloth but make sure not to scratch it does it play some games or wont it play any if it dont play no games then when it is switched off gently push the laser back to the start position on the middle and then try loading a game if this dont work then you will need to buy a new laser

Posted on Oct 29, 2007

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Posted on Jan 02, 2017

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Okay i have three xbox 360 games with three rings around the discs and many more scracthes how can i fix them a home for free


Check to see if there are any scratches or laser burn marks on the discs. Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating "Disc Read Error" or something to that effect. Best remedy for starters, is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs. A common problem that XBOX owners are reporting is; if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.


Laser burn, looks like complete or partial circular scratches around your disc. This occurs to discs when the games console has been moved whilst playing. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is normally required to fix laser burn scratches or damage to XBOX discs.

For further help on XBOX disc repairs or to get XBOX discs repaired back to "As Good As New Condition", visit:

www.discREPAIR.ie

Check the "More Info" & "FAQ" Sections for further details on disc repairs and related matters.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair. You should contact Microsoft for assessment and guidelines.

Hope this Helps!!

Dec 28, 2010 | Video Game Consoles & Games

Tip

Check to see if there are any scratches or laser burn marks on the discs....


c on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"
THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.
Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

on Apr 03, 2010 | Video Game Consoles & Games

2 Answers

On my xbox it tells me to cleen the disk and then restart the xbox so i do but it keeps doing it still


all discs or specific one, try running lens cleaning disc, might be that the lens itself is whats dirty and not the game

Jun 22, 2010 | Microsoft Xbox 360™ Premium White Console

2 Answers

My disc is scratched because i steped on a cord


Check to see if there are any scratches or laser burn marks on the discs. Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating “Disc Read Error” or something to that effect. Best remedy for starters, is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs. A common problem that Xbox owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.

Laser burn, looks like complete or partial circular scratches around your disc, also known as “the ring of death”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is normally required to fix laser burn scratches or damage to XBOX discs.


For further help on Xbox & Xbox 360 disc repairs or to get XBOX discs repaired back to "As Good As New Condition", visit:

www.discREPAIR.ie

Check the “More Info” & “FAQ” Sections for further details on disc repairs and related matters, or send your discs for repair.


If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair. You should contact Microsoft for assessment and guidelines.

Hope this Helps!!

Apr 06, 2010 | Microsoft Xbox Console

2 Answers

How to repair nba 2k9 for xbox 360


When I have problems with scratched DVD's or games, I use the scratch remover cream that goes on your disc, Leave it on for a few minutes to dry, then wipe it off with a very smooth cloth... Its about $7 or $8 I think.... Good Luck, Like I said this usually works fine for fixing scratched discs

Oct 18, 2009 | 2K Games NBA 2K9 for Xbox 360

1 Answer

It only plays Normal Xbox games


The open tray and unplayable disc is because the lens isn't strong on the drive and needs to have a Pot calibration done to it to make the lens signal stronger. That should fix the open tray/unplayable disc issue. I have done this to quite a few drives and all have been working fine since.

Jul 12, 2009 | Microsoft Xbox 360 Console

1 Answer

Loading games


I started to have the same problem with my box as well... If you know how to take your xbox drive out of the 360 then do so and open it up... if its the problem you'll immediatly notice that the black ring that spins the disk itself is stuck to the top of the casing... its magnetic so just pull it off and superglue up it back to its base and it should fix your problem

Oct 17, 2008 | Microsoft Xbox 360 Console

2 Answers

Unplayable disc


have you tried cleaning your Disc.

Jul 16, 2008 | Microsoft Xbox 360 Console

1 Answer

When i put a disc in to play it comes up with unplayable disc


1st comes up foreign language then does not read disc error

Apr 17, 2008 | Microsoft Xbox 360 Console

2 Answers

It's doesn't work


I just fixed one today. I replaced the dvd drive. Problem fixed.

Jan 16, 2008 | Microsoft Xbox 360 Console

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