Question about Creative Labs ZEN SLEEK MP3 Player

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Zen sleek MP3

When I switch on the player it go straight to the recovery mode then it wont do any thing. I can move the cursor up down down but cant get it to  switch between applications

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Re: zen sleek MP3

This seems like a file has corrupted or a music file has and damaged the boot files, there isn't really anything around this other then you may need to format the mp3 player, try formatting it from software you use to upload music or format it using "My Computer".

First click on "Start" - then go to "My Computer" then find your mp3 player usually comes under the name of "Removable Disk", once you've found it right-click on it then click on "Format", now allow it format then after unplug your mp3 player from the computer and see if the problems been solved.

Good luck. Hope my solution was helpful.

Posted on Oct 29, 2007

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It wont Work :(

I would try to get into the recovery menu and see if you can run a clean up first (a clean up will not erase anything on the player).
To access the recovery menu
1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole underneath your player, beside the data/power connector. Keep on holding the Play/Pause button while you release the Reset button. The Rescue Mode screen will then appear.
4. After the recovery mode has started, release the Play/Pause button.

Again if you can get into this menu, try a clean up first to see if that resolves the problem. Clean up should be the first option in the menu.

Apr 08, 2009 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

My zen photo sleek is stuck in recovery mode

I had this same problem and almost threw out the Zen. You need to download the Zen Sleek Photo firmware upgrade software from Creative (

  1. The firmware updater needs to run in XP SP2 or SP3. It apparently won't run on Vista.
  2. The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall both WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs. BOTH must be uninstalled before the firmware updater will recognize your Zen.
Now I'm back to using my Zen. It's all good.

Nov 26, 2008 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

My zen is frozen on recovery mode

Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:

and this one if you have the sleek photo:

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

Sep 13, 2008 | Creative Labs ZEN SLEEK MP3 Player

4 Answers

Getting out of recovery mode

The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Jul 02, 2008 | Creative Labs ZEN SLEEK MP3 Player

3 Answers

Help me

Have you tried inserting a paperclip into the small hole to the right of the port?

Apr 26, 2008 | Creative Labs Zen Sleek Photo MP3 Player

1 Answer

Zen sleek frozen / recovery mode

try this
If that doesn't fix it try the USB cable

Jan 15, 2008 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Can't reinstall Firmware

It only sees the player if you are using Windows Media Player 10! Try a fresh computer. Get it to see the Zen Sleek by updating the driver. Load Media Player 10 (Not 11) and try the update firmware program again. Best of luck

Feb 13, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Mp3 wont turn on

wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."try the Reload Firmware option from the Recovery Mode menu? It makes a huge difference!

Seeing as how you can access Recovery Mode, can perform its disk operations, and seeing as how your computer does recognize it, it seems there's a good chance it's simply firmware corruption causing your problem.

Dec 27, 2006 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen sleek frozen after trying to delete songs

Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.

Dec 16, 2006 | Creative Labs ZEN SLEEK MP3 Player

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