Question about HP Officejet 7130 All-In-One InkJet Printer

1 Answer

HP Officejet 7130 "Scanner Failure"

My 7130 says "scanner failure, turn power off, then on again". When i do this, it says the same thing. A tech (not hp) told me that a lot of hp's have this problem, and are solved by firmware update. HP's website does not have one for my all in one. Are there any third party updates? Another forum said that cleaning the scanner glass may help. Any idea's? I have not cleaned glass, as this is a lengthy process, and a last resort. I have tried all resets available with no success.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 121 Answers
Re: HP Officejet 7130 "Scanner Failure"

Scanner failure usually means you'll have to replace the entire scanner unit.

When the machine turns on (or gets plugged in), does anything happen...any lights come on?

Is the machine able to print from the computer and recieve faxes while the scanner error is present?  If so, you probably need a scan unit.

Posted on Oct 29, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

How do I solve the "scanner failure power off and on again" message for an h.p. 6110 officjet all-in-one printer/scanner/fax?

Hi Paul,

Scanner Failure usually results in Hardware Failure. However there is one step you can try. Try connecting the printer directly to wall outlet or any other power outlet and the issue should be resolved.


Apr 19, 2013 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Hp 7130 bulb will not stay on resulting in scanner failure message

Hardware failure issue,no resolution,Go for a new unit,as unit is out of warranty

Jul 10, 2010 | HP OfficeJet 7130 All-In-One Printer

1 Answer

Error code: "Scanner failure"

if your 7130 is showing "scanner failure," try resetting the date/time

If that fails, then your trouble's the motherboard, not the scanner assembly

I suggest you to get help from hp to replace the mother board of scanner

If this helps you please do a vote

Feb 26, 2010 | HP Officejet 7130 All-In-One InkJet...

1 Answer

Scanner Failure turn off then on again

sorry but you have a bad scanner assy.
need to replace it

Sep 09, 2009 | HP OfficeJet 7130 All-In-One Printer

2 Answers

Scanner failure message

the main system is faulty same thing happened to me.

Aug 14, 2009 | HP 7210 OfficeJet All-In-One Printer

2 Answers

Displays " Scanner Failure"

I've seen a similar issue on other HP All-In-Ones. I had to contact support, but all they do is make sure you try connecting the printer to the wall outlet instead of a surge supressor, then a different wall outlet, then reset to factory defaults. After that didn't work, they submitted an replacement order.

Hope this helps

May 28, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

I keep getting a scanner failure error

Let's try this. Turn power off, unplug the cord from the surge strip or wall socket. Leave unplugged for about 30 minutes, then plug back in and turn on. Hopefully this will fix your problem. Good luck.

Mar 19, 2009 | HP OfficeJet 7130 All-In-One Printer

1 Answer

Officejet 7130

Remove both the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector.
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Now try printing a test page or make a copy

If it still makes a loud noise and the message comes up as scanner failure, then either the scanner or the scanner machanisum is bad, you may have to replace the unit

Good Luck

Aug 18, 2008 | HP Officejet 7130 All-In-One InkJet...

1 Answer

Scanner failure

Checxk the manual for FAQ's Check makers tech help site,looks like a service job

May 10, 2007 | HP OfficeJet d145 InkJet Printer

Not finding what you are looking for?
HP Officejet 7130 All-In-One InkJet Printer Logo

1,272 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts


Level 3 Expert

93738 Answers


Level 3 Expert

7983 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides