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have you looked here http://www.kocaso.com/troubleshooting.html OR http://ccyube.win/computer-networking/210326-How-do-I-do-a-factory-reset-on-a-Kocaso-NB1400a-tablet-Where-is-the-volume-up-button
if your tab launcher is locked only option is hard reset
turn off your device
hold vol up button and keep pressing power button
it ll ask for factory reset push yes
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