Question about Epson Stylus Pro 4800 InkJet Printer

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Error mess 00010004...error showed up after i did a manual cleaning..

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Message is Service call error 00010014 I have an Epson Stylus pro 9800 and I am getting a message saying: Service call error 00010004 error 00010004 SERVICE CALL 00010004DescriptionFailure of ...


Epson Stylus Pro 4400/4800/4880 Error Codes
Maintenance Request Codes:
• 0002 - CR Motor near end of life - Replace carriage return motor ASAP
• 0006 - Battery shut off - Replace RTC back-up battery
• 0040 - Cleaning unit near end of life - Replace cleaning unit ASAP
• 0080 - Date not set - Set the date through the printer control panel
• 0088 - RTC backup battery not installed - Install RTCbackup battery
• 0100 - RTC backup battery pressure is temporally low - wait for a while
• 0200 - The number of ASF paper feeding has reached predetermined value
• Service Call Codes
• 00000101 - CR Motor reached end of life - Replace carriage return motor
• 00010000 - PF encoder check error
• 00010001 - PF motor is out of step
• 00010002 - PF motor overcurrent has occured - Replace PF motor
• 00010003 - PF motor out of postion time-out error
00010004 - CR encoder check error - ensure enoder strip is clean & dust free
• 00010005 - CR motor out of step - click here for more info
• 00010006 - CR motor over current
• 00010007 - CR motor out of position time-out error - Replace the board assembley, main
• 00010008 - Servo interupt watchdog time-out error - Replace the board assembley, main
• 0001000A - Carriage home position detection error
• 0001000C - PG home position detection error
• 0001000F - CR motor PWM output faulty
• 00010010 - PF motor PWM output faulty
• 00010012 - CR overload (high sensitivity) error
• 00010013 - PF overload (high sensitivity) error
• 0001001B - Head Driver (TG) temperature error
• 0001001D - CR servo parameter error
• 0001001E - PF servo parameter error
• 00010020 - CSIC reading/writing error
• 00010022 - Ink type error (setting on printer body side)
• 00010023 - RTC analyzing error
• 00010025 - SCIS ROM communication error
• 00010026 - RTC communication error - click here for more info
• 00010028 - Head error - replace print head
• 00010029 - Unidentified NMI
• 0001002A - CR ASIC ECU error - Reinstall/update firmware
• 0001002B - PF ASIC ECU error
• 0001002D - Cleaning unit has reached end of life - replace cleaning unit
• 0001002F - 360 DPI writing time-out error
• 00010030 - Multi sensor error
• 00010031 - ASF phase detection error
• 00010032 - ASF drive switch error
• 00010033 - Eject phase detection error
• 00010034 - Eject movement error
• 00010035 - Pump phase detection error
• 00010036 - Type-B board installation error
• 00010037 - Head thermistor error - Replace print head
• 00010038 - Transistor thermistor error - Replace board assembley, main
• 00010039 - PG adjustment value incorrect overwrite error
• 0001003A - PG adjustment value outside range error
• 0001003B - Cutter installation error 1
• 0001003C - Cutter installation error 2
• 0001003D - Cutter installation error 3
• 00020000 - NVRAM error - Replace board assembley, main
• 00020002 - SDRAM error - Replace board assembley, main
• 00020003 - Boot program SUM error - click here for more info
• 00020009 - Flash memory SUM error
• 0002000A - Program load error
• 0002000B - The internal memory is insufficient
• 100000E0 - CPU address error (load)
• 10000100 - CPU address error (store)
• 10000180 - CPU reserved command code exception error
• 100001A0 - CPU slot undefined command exception error
• 100001C0 - The AC power is shut off
• 100005C0 - CPU DMA address error
• 10000xxx - CPU error
• 0003xxxx - Debug orode
• 0Dxxxxxx - An error code for debugging
• 0Exxxxxx - A time-lag of the RTC timer

Mar 24, 2018 | Epson Office Equipment & Supplies

1 Answer

00010004


call or email HP support on www.hp.com

Aug 06, 2014 | Compaq Armada 7800 Notebook

1 Answer

CR motor encoder check error


CR Motor is DC motor with brushes for driving the carriage. Controlled by CR linear encoder and CR linear encoder sensor. So, check the encoder. It may be dirty or some lines missing. If the encoder OK, other possibility is the sensor.

Jan 28, 2013 | Epson Stylus Pro 7600 InkJet Printer

1 Answer

Epson 9800 service call error 00010004 at start up- how do I clear this?


its timing disk dusty error please clean all sensors of carriage and the stip of timing .....thanx

Oct 11, 2012 | Epson Stylus Pro 9800 InkJet Printer

2 Answers

I am Eric, I have this error message on my epson stylus pro 9600, SERVICE REQ. 00010004


Hi,

Service Request errors in the range 00010004 - 000101D are related to a carriage movement problem. In some instances like paper jams, the carriage locking tab may be partially pushed in, causing the carriage locking mechanism to put a drag on the carriage or lock the carriage completely. This will cause a carriage error. Make sure the carriage locking tab is pulled to the left. Then turn the printer's power off and release the carriage by pushing down on the cutter blade. Slide the carriage to the left and look for any paper that also may be restricting the carriage from moving freely.

00010004 CR Motor encoder check error
Hopethis helps. If it does, please accept and rate the solution! Contact me withany more questions you may have. Thanks for using FixYa!

Jun 24, 2011 | Epson Stylus Pro 9600 InkJet Printer

2 Answers

Epson 4800 pro


Make sure that the "Encoder Strip" is clean and in the channel for the sensor located on the back side of the printhead carriage.

Jan 06, 2009 | Epson Stylus Pro 4800 InkJet Printer

1 Answer

Hey All


This error relates to the encoder strip for the carriage motor. The encoder strip is like a piece of graph paper and the head has an eye that reads how many lines it passes. This is so the machine know exactly where the head is at any point.

The error means that the machine is not correctly reading the encoder impulses. This could be because the encoder has broken, the eye has gone blind or a circuit board or cable has become faulty. It could be that if you have done maintenance that one of the connectors has been replaced with incorrect polarity.

Check the basics first:
  • Is the encoder attached and correctly routed through the optical sensor
  • Is the encoder strip clean - if there is a splodge on it, this will result in error
  • If you have done maintenance, check all the connections you made are good
If you need further help with this, there a good section in the service manual that gives a sequence of areas to test to pin down the fault. Get a manual from http://www.TheServiceManualShop.com

Oct 13, 2007 | Office Equipment & Supplies

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