Question about Hotpoint HSS25GFP Side by Side Refrigerator

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Water under side by side hotpoint

The ice maker & water line are both disconnected.  there is an ice "block" on the bottom of the freezer & every couple of days, I have been finding puddle of water underneath the unit.

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You can deal with it once for all by pouring warm water into the drain pipe to clear any blocks and sopping it off with a sponge..

Posted on Oct 29, 2007

  • eagle338
    eagle338 Oct 29, 2007

    You have to keep doing it until the water can enter from one side of it and comes out frm the other..

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Hsm25gfra sa. Bought used, was told ice maker didn't work, so haven't hooked any of that up. Problem: water/ice is pooling in the bottom of the freezer section. Every day or two it leaks out. I'm...


The refrigerator has a blocked condensate drain line. In most Hotpoint models it is easily accesed by pulling out the bin at the bottom. There should be a drain grommet at the center of a trough in back. This plugs up. You may have to pour hot water the thaw out the ice and then either blow out the drain tube or I use a 5/15 plastic hose and push it through the drsin to clear it out. this should fix the problen for a long time. Food particles etc. collect in the drain and ice forms around them and blocks the drain.

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Hello:
It is very common to have the line in the freezer door freeze up. I would start there first. If that's not it then next step would be your water valve which is located in the back/bottom of the fridge. It is a dual valve( one side for ice maker the other for water dispenser). you can check that by taking off the front kick plate and on the bottom freezer door hinge you will see the line entering the door. Follow it towards the under the fridge and you will find a coupling. Disconnect it and see if there is any water coming out when you press actuator on the door .. If yes then its frozen if no your valve is Kaput.

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Good day,
Just follow this step by step proceedure. It'll get you there.

First step is to take a small paper cup of water and fill the cavity until it is near full. With the ice maker turned on, close freezer door and wait 3 hours to see if it harvests. If not, the ice maker is bad, and must be replaced. If the cubes harvest then.......
Three possibilities.
1. The water supply from the house is not delivering water to the water valve. Shut off the house at the meter, disconnect the line going to the water valve, and with the line pointed into a bucket, have someone turn the valve back on for a 15 second count. The water should come out smartly. If not, the line and it's fittings will have to be replaced.
2. The fill tube from the back of the machine that feeds water into the back of the ice maker is frozen up. You will have to remove the ice maker to visually inspect that tube. If blocked, it needs to be defrosted, but use caution. Too much heat too fast will start to melt plastic and vinyl parts you don't want melted.
If this is the case, then once cleaned out, you will have to change the water valve located in the back bottom rear of the machine because it is leaking during the off cycle.
3. If everything checks O.K. up to this point, you will have to purchase and install a new water valve, and install it.
P.S. Under very rare occasions the electric circuity in the ice maker will fail to send a signal to the water valve. Although rare, it can happen, in which case the best option is to replace the ice maker and water valve.

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If you have an ice maker, check for a leak in the water line. If no ice maker, there could be a leak in the pan for the defrost water, or the drain hose is out of position. Also, check to see if the water is actually leaking out from the freezer door. That would indicate a clogged drain. The bottom inside the freezer may have water, or ice on it. If so, suspect the clogged drain.

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Did you install the water filter. If you have, possibly it needs replacement. (blocked). Water has to run through filter first.

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