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There are two parts for the remote to work. The remote itself, (the transmitter), and the receiver, which is in the tv. If you tried another remote with no difference, then the problem is the remote receiver in the tv. These are inexpensive and easy to replace but they are soldered on the circuit board. If you are not familiar with soldering, defer to an expert. Most of the bill will be labor as the parts cost should be less than $20.00.
i have just purchased the ns-dvd1-a player and am having the same problem as above. i have a bunch of DVDs from India and have to return the player to best buy if i can't unlock it. Pls send the unlock code. Note: 9735 not working anymore.