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disconnect it. Turn it off. Then while holding the menu button plus it back in. This will make the screen go white about the splash screens. Your computer will see the hard drive and the device will not sync. Remove all the media and the data files. Plug back in and I was good to go.
I bought a few mp3 players that had same problem. Couldn't figure it out. They were nextar too. I don't buy them anymore. Nextar are really cheaply made. I would suggest taking it back, buying higher quality name brands. Creative is a higher quality, cheap and lasts a long time. Use mine everyday, has lasted 3 years so far.
u can get driver from the site http://www.sandisk.com/sansa/ where u can search out for the driver after mentioning ur mp3 model... secondly, u dont need driver.. download real media player it 'll automatically sync ur mp3 with it.. and itz easy to use like apple i- tunes for i- pod
Turn off CPU, Unplug Power cable, And all usb devices, let it sit for
about 20mins. Plug it all back in. Turn on the CPU! Also make sure if
your device requires "DRIVERS" or if you have a CD download and install
that before anything.