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Leave the lid up when you make the copy and see if the light bar moves from left to right when copying. Check the scanner lock knob under the left hand side where the papers come out. Make sure it is not locked. Sometimes the scanners get stuck a lot and can cause blank copies. If it is stuck then you just have to remove the glass and then clean and lubricate the steel bar at the back that the whole unit rides back and forth on. Once that is doene it should work fine. Make sure to manually run the scanner bar out and back a few times so that you can get the whole rail lubricated. Do all this with the power turned off.
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The simple fix is to clean the reference strip under the glass. There is a white strip under the left edge of the glass that the scanner reflects off of in order to set up the scanner bulb intensity. When this strip gets dirty the the machine just keeps trying. I would remove the cover on the left side glass area with the 4 screws. On the bottom side you will see the white strip. Clean this with glass cleaner. While your in there I would go ahead and remove the large glass. Turn off the main power and pull out the scanner bar and clean 3 mirrors. One is the "slot" in the main scanner bar and then the 2 in the assembly to the left that trails the main scanner bar. Once cleaned put it all back together and this scanner bar "referencing" issue wil go away. If it does not (which is rare) then there is a problem with the scanner/ccd unit and the machine is really not worth repairing at this point.
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Problem:The Shiny Silver bar that your Print Cartridges glide back and forth on is the problem.When the motor that moves the cartridges left and right have too much resistance, you get this error code 0502.
Solution: Take some kleenex, and with power unplugged, clean the bar very well. Then Spray some WD-40 on a Kleenex, and lubricate the shaft.
Hope this helps.
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I personally wouldn't try to do that, you run the risk of rendering the scanner nonfunctional, and also probably would void the warranty if it's still applicable. You may try calling Lexmark support at 1-800-332-4120 and tell them the scan bar is really noisy, and that's making the scans blurry. Depending on whether you're still under warranty and who you get (no joke), you may get a free replacement, since this sounds like a manufacturing defect.
If you can't get it replaced because it's out of warranty and decide to buy new, Lexmark's new business products that have just been released have a 5 year warranty, which is probably best in class. Check them out here.
Sorry I didn't respond to your post sooner, you've probably fixed this by now - I only registered here recently.
see if you can access the internal workings of the scanner, and see if there is something blocking either the track the the light is moved by, or the rail that holds the whole thing together. Also see if there is something preventing the cables that are attached to the light from fully extending.
GG88 your need to lubricate carrier bar inside printer rub your finger along the length of the bar if if feels dry apply two to three drops of 3in 1 oil to the bar with power off after lubricating the bar turn back on and happy printing
TRY UNPLUGGING PRINTER FROM WALL AND PLUUGING IT BACK UP allow cartridges to unlock lubricate you carrige bar with 3in 1 oil while it is off the carrige bar is the silver bar the ink cartridge assembly travel along use only two or three drops of oil.