The slide out drawer is stuck inward and will only open about 3 inches before it gets stuck and makes a metal scratching noise if attempted to pull out further.
Was it installed without having to force it in meaning could it be pinched shut and did it work before installing sometimes when attaching to cabinets if you don't tighten up each side a little at a time you can throw it out of alignment causing problems such as this. Since I cannot see it I am just helping to move closer to the real problem basically going through a check list from simple to complex.
1 Open drawer to the fully out position.
2 Remove upper and lower baskets.
3 Remove screws one in each rail marked on side of rail.
4 Lift the front of the drawer up to remove the drawer.
5 Set the drawer on a soft surface to prevent scratching the
finish. If you have other questions please ask, Thanks Sea Breeze
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forgot to mention that there aren't any utensils or pans in the warmer drawer, so I know nothing is actually stuck in there keeping the drawer from sliding out
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