My laptop often does not want to finish logging off. The only solution I have founf is to unplug and remove the battery. The windows page says the unit is logging off but I have waited a couple of hours and the screen shows the window logging out screen.
There are so many things that could cause this particular problem. From a bad hard drive, to bad ram, to a bug or virus, to simply just your anti virus software, or some other software not closing out.
I would start with a hard drive diagnostic and see if that passes ok. Also, run a chkdsk on the drive to make sure everything in the file system is clean. Do a virus scan to check for bugs. And then run the system file checker to make sure all windows system files are orignal and unchanged. You can also check the admin event logs for any clues as to erros or problems.
A simple hard drive diagnostic can be found here - http://support.wdc.com/download/index.asp?cxml=n&pid=999&swid=3 about mid page is a download button, install it and run from windows, easy to follow.
Run a chckdsk on the drive. Go into My Computer, right click on your hard drive listed, left click on properties and in the pop up window, choose the tools tab and click the Check Now button under error checking. This will schedule a chkdsk during the next boot. Reboot the pc and let it run. Also, make sure that both boxes are checked. One for auto fix system errors and one for bad sector check before clicking ok. You'll see what I am talking about as you go through the steps.
Check for viruses, if you dont have an anti-virus software, then go download the free version of AVG. It works well. You can get that at http://free.grisoft.com
And the other thing to check is the event log. Go into your control panel, open the Admin Tools icon and then open the Event Viewer section. You can check for erros in windows in those logs to maybe identify a problem.
If you do all that and still have a problem, post a reply.
Oh yea, and to check the system files, click on start, then run, and type in SFC /SCANNOW ... if it finds files that need replacing, you will need your windows cd handy because it will ask for it.
I am assuming this is Windows XP? Please advise if your running something else.
One quick note... when running the hard drive diagnostic tool, DO NOT WRITE ZEROS TO THE DRIVE... that will erase everything on it... choose to run the EXTENDED TEST ;-)
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